Error codes 7802 and 7804

[rmelan47]

Audix is not answering with correct greeting at times.

I have mtce error codes 7802 and 7804. I reset card in slot 5.


What next, I have 2 (slot 5 and 8) 012 TTR and have flip flop them.

Thanks

Ron

 

[merlinman]

Ron, are those two error codes pointing to SLOT 5?

I would really wonder if perhaps you something pointed wrong going to the Audix or maybe within the Audix, rather than some type of error in the Legend.

Also, could you post your system setup?

That may give us a clue as well....

 

[rmelan47]

Merlinman

Codes point to slot 5

We moved the 8 ports on Audix from slot 8 to 5 and Audix. Customer is cutting back to just 1 carrier.

System setup is


System : Mode AutoMaintBusy AutoBusyTie
: Hybrid/PBX Disable Disable

Language: SystemLang SMDR Printer
English English English

CTI Links :
Direct Line Operators : 200
Queued Call Operators :
SysProg Port : 200 Password : craftr4

Transfer : Type Audible OneTouch(Complete) ReturnTimer
: Ring MusicOnHold Transfer(Manual) 4 rings

VMS Transfer Return Interval : 4
Paging System Lines :
Music On Hold Line :
Camp On Time : 90 sec
Call Park Return Time : 180 sec
Auto Callback Rings : 3
Extension Status (ESS) : Group Call / CMS
ESS Operators :

SMDR: Min.CallTime CallReport Format UDP
: 40 sec In/Out Basic In/Out

Intercom Dial Tone : Inside
Reminder Service Cancel : :

Behind Switch Code : Drop Transfer Conference
:

Inter-digit Timers (seconds) : 5 24 24 10 10 10 10 5 5
Recall Timer : 450 msec
Second Dial-tone Timer : 0 msec
Rotary Line Cut Through : Delay
Unassigned Extension : 200

Automatic Backup : Weekly - 02:00 Sunday

T1/PRI/BRI Clock Synchronization:
Primary Secondary Tertiary
1/1 Loop 15/1 Loop

Slot # 0: CKE4 CPU
Slot # 1: 100D
Slot # 2: 408 GS/LS-MLX
Slot # 3: 408 GS/LS-MLX
Slot # 4: 408 GLM-U
Slot # 5: 012
Slot # 6: 408 GS/LS
Slot # 7: 408 GS/LS
Slot # 8: 012
Slot # 9: 400 EM
Slot # 10: 400 GS/LS/TTR
Slot # 11: 408 GS/LS-MLX
Slot # 12: 800 DID
Slot # 13: 008 OPT
Slot # 14: 008 OPT
Slot # 15: 100D-U
Slot # 16: Not Used
Slot # 17: Not Used 



DIRECT GROUP CALLING INFORMATION


Group # : 770 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 30

Member No. EXT # LABEL
1 7160
2 7161
3 7162
4 7163
5 7132
6 7133
7 7134
8 7135
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16
Support Group: :

Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION

 

[merlinman]

You may have already thought of this, but if they were working OK in slot 8, and now a problem exists with slot 5, I would swap the two modules and see what happens.

http://home.comcast.net/~merlinman

 

[phonesrus]

If "Annie" Audix is not answering correctly at all times, then she is not getting the correct mode-codes from the switch. Re-check the extensions in the hunt group and confirm that they are correct, check the extensions in Audix to make sure they are correct and lastly verify that, when called directly, each port answers with the default greeting (the number you called----)
You can watch on the Audix monitor function under "voice system" and see if the ports are answering, and if you get the "cim" default.
Mode-Code is kind of a "don't care" setup as far as port order is concerned, but "Annie" can get a knot in her knickers once in a while.

 

[rmelan47]

Thanks all.


I had a bad 012T/R card

Ron