Error adding/removing task from RDM

[Seabz420]

I've just installed RDM 4.11 on a Director 4.1 server. When I go to add or remove a task, first i get the below in the event log: (we use Director Console 4.12)

Unhandled JVM Exception
Application: 'ibm|rdm.30 (TWGVersion 4.12 2004-02-22 build id 464)'
Thread Name: StcManagerRunner
Thread Group: ibm|rdm.30
Exception Type: java.lang.StringIndexOutOfBoundsException: String index out of range: 4
Stack Trace: java.lang.StringIndexOutOfBoundsException: String index out of range: 4
at java.lang.String.substring(String.java:2041)
at com.ibm.rdm.template.wci.WciQualification.startQualify(WciQualification.java:92)
at com.ibm.rdm.template.qualification.AbstractQualification.baseQualify(AbstractQualification.java:126)
at com.ibm.rdm.template.wci.WciQualification.qualify(WciQualification.java:68)
at com.ibm.rdm.template.qualification.TemplateQualifier.qualifyClients(TemplateQualifier.java:181)
at com.ibm.rdm.template.qualification.TemplateQualifier.qualifyClients(TemplateQualifier.java:136)
at com.ibm.rdm.template.qualification.TemplateQualifier.qualifyClients(TemplateQualifier.java:91)
at com.ibm.rdm.template.stc.StcManager.doQualification(StcManager.java:153)
at com.ibm.rdm.template.stc.StcManagerRunner.run(StcManagerRunner.java:95)
at java.lang.Thread.run(Thread.java:512)

Then I get I pop up screen that states:

"Failed to authenticate this console with the server.
It may be caused by version not matching or failed server communication.
Console version is 4.11 (build 1026) and server version is 4.1 (build 1000)."

At this point, I have to restart the RDM and Director services so I can get back in to Director? Short of re-installing software, is there something I should be looking for?

 

[Seabz420]

The Director Server, RDM Server and RDM D-Server and Consol are installed on a Win 2K3 server.

 

[ee61re]

probably worth upgrading director to 4.20.2 and RDM to 4.2, to see if the problem goes away?

Rob