Error #14 in Program I/O error

[JodyStewart]

One of my endusers has a problem that I am having difficulty with. We are about to partake in an upgrade/migration from MAS 90( to what, I don't know. My CIO only tells me what I need to know.), and she is trying to clear out old accounts that are no longer used.

However, whenever she tries to do this, she gets "error #14 in program XXXXX at line 4990". When she clicks OK, she gets a big box, at the top of which says "Error #14: Invalid I/O error request for file state".

Finding documentation on the Internet has not been an easy task for this. Can anyone point me in the right direction?

Thanks

 

[BigLouie]

When you say "clear out old accounts" what is she doing?

This normally means that the file is in use by another program. I suspect she is trying to delete old GL accounts during working hours when people are posting and since posting locks certain GL files this is why she is getting this error message. Just my guess.

Now if everyone is out then reboot the server to break any locks on files.

 

[JodyStewart]

The accounts that she is trying to delete are A/R accounts. She says that she is the only one who gets in and uses them for any reason. She also said that every single A/R account that she goes into produces the error.

I will reboot all of the machines with MAS90 on them tonight and let her check it out tomorrow.

Is there any other thing it could be, or is this probably the issue?

 

[BigLouie]

How is she trying to delete the accounts? I am assuming you mean A/R Customers. In this case the customer cannot be deleted if there is any history. You would have to use the Rename/Merge/Delete utility. However you have to be very careful so as not to accidently delete ALL of your customers ( I have seen this happen).

 

[JodyStewart]

She goes into the Customer Delete/Renumber/Merge screen to clear the account and gets the error(on the A/R side). She goes into Customer Inquiry and the account does appear to be gone. However, they are worried about old invoices in the old accounts appearing in new accounts, should they decide to use that account number again. This number is received from the Cardlock system, under Options-->Setup.

She also deletes the account in the Cardlock side, under Cardlock Account Maintenance.

 

[BigLouie]

If she goes into Customer Maintenance or Inquiry and the account number is no there then it is gone. To find out if there are invoices out there then go into Invoice Inquiry and select by Customer and see if any results are returned. If not then all the invoices are gone from ARN.

 

[JodyStewart]

She went into Invoice Inquiry to select by Customer, and she was able to retrieve all of the old invoices for the deleted accounts.