ERR4019 with no DN

[phonetech7]

We have been getting ERR4019 for a while now each night. There is no DN next to the error. just ERR4019. It prints out like 10 times. I am familar on what to do when you get a DN next to it - check mail for a mailbox not outed. But what do I look for in this case? We have callpilot V1.07.

 

[johnpoole]

all you could do would be to verify your mail msg waiting dn,s against the switch, without a dn your fighting an uphill battle

john poole
bellsouth business
columbia,sc

 

[hawks]

Not sure but can you print a seers report out of the Call Pilot for around the time you got the code on your switch. Maybe that will point you in the right direction. I don't have a call Pilot so I don't know what you can pull from it.

 

[johnpoole]

like hawks said, look at the event table around the time stamp of your 4019.. also do a midnight during your shift.. ld 137 midn.. then log out.. may get a clue from that..

john poole
bellsouth business
columbia,sc