Equinox no audio 15

[teletechman]

I have Equinox loaded on my Laptop with Windows 10 pro. I can see the connection is OK as it shows no errors. I can dial the Equinox ext and the laptop rings thru the speakers but there is no audio. I can call from the laptop but there is no audio also. I have run the firewall batch file and also tried to turn it off to see that would work but still no audio. What might I try looking at next for this?
Mike

 

[cdiris]

I have seen an audio issue on mac. On windows I had no audio until I adjusted the settings at the bottom of the app. There were multiple resources in the computer to choose from. There are separate settings for ringing and other audio I believe

 

[vladcbv]

Do you have audio when calling from other laptops?
Maybe it's an IP route problem.. or codec problem..

 

[intrigrant]

Licenses

 

[teletechman]

Licenses are set to power user. I can use other laptops to use this but not mine.
Mike

 

[telecomtekperson]

Is this all internal to your network? Or is something external?
If internal, do you have any firewalls internally? Do you have fixup/h323 transformations turned off?
If External, firewall ports opened for RTP/SRTP? Fixup/h323 transformations turned off?

 

[teletechman]

no just seems to be my laptop. I have removed and reinstalled the App with no change. I just uninstalled it and removed all instances of it from the registry. I am going to reboot and try to install once again and see if it starts working correctly.
Mike

 

[OldSchool70]

Did this ever get resolved

 

[teletechman]

never have seems to be a setting on my laptop.
Mike

 

[bdeltp]

I also have the same problem while all the ports necessary for the operation of Equinox are open (RTP + SIP).
I think this problem of white communications comes from the router, rather than the IPO itself.

If I switch my mobile Equinox into VPN, I no longer have this problem.