Equinox - Invalid SIP Domain

[vtt2019]

Hi Specialists:
I have seen some similar cases to mine in this portal but I have not been able to solve this issue. I am trying to use Equinox for Windows (r3.6) as a softphone connected to an IPO Server r11 FP4 SP1 through a simple local network, without success. If I use Avaya Communicator for Windows (ACW) or One-X Mobile (1XM) with TLS, there is no problem, everything works well with the phone service (so I assume that the IPO root certificate I installed in my machine, SIP parameters and USER credentials are all ok).
If I reset the Equinox from scratch and apply an auto-configuration pointing to web address (

http://ipo-ip-address/46xxsettings.txt)

I get these errors:
- Specified SIP Domain is invalid (Phone Service problem)
- Contact Service is currently unavailable (and there is no PRESENCE)

I have only enabled the LAN1 interface on the IPO server (SIP Domain = ipo.mydomain.com / SIP Registrar FQDN = ipo.mydomain.com). I can always resolve the name ipo.mydomain.com on my local DNS server to a local IP address (ipo-ip-address) without problem (my ACW and 1XM clients work fine using this FQDN), so I assume there is no issue about IP connectivity or DNS in my LAN as expected.

I suspect this issue it is something related to my IPO root certificate but I do not know what to do, Please could you guide me with some troubleshooting steps?

 

[TheSmash]

It's because you are using the IP address in the Web address and I'm assuming you don't have the IP in your Certificate SAN entries?

ACSS (SME)

 

[vtt2019]

Thanks TheSmash:
I used

http://ipo-FQDN/46xxsettings.txt

and the same errors. However, I followed this URL

https://www.ipofficeassistance.com/equinox-on-ipo-r11-with-self-signed-certificate/#Windows Setup

so I changed both CA CERTIFICATE ("Regenerate" button) and IDENTITY CERTIFICATE ("Regenerate & Apply" button) using SubjectName=ipo-FQDN / SAN=DNS:ipo-FQDN,IP:ipo-ip-address, I installed both certificates in WINDOWS and the errors disappeared. So for using EQUINOX as a simple softphone (with Presence in r11) you need to change both certificates.

 

[Westi]

When in doubt create a new user and try with that.
I had it now happen that I had 4 users after an upgrade that I could not get working (locally) and I had to recreate the users to get it working.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter