dataccount
Programmer
I have a client that has been printing multi-part forms with my application for many years using Epson LQ-570 dot-matrix printers.
Recently one of the printers stopped working and we learned Epson replaced this model with the LQ-590, which was ordered. We have been unable to set and save the top of form position on this new printer - as soon as it receives the signal to print, the paper moves back to the default top of form position. We exchanged the first one for another new one with the same results.
Tech support at Epson maintains it is a problem with my software sending a top-of-form command that is overriding the printer. They can't explain why the application works OK on three other Epson LQ-570 printers, and refuse to accept this as a problem with their printer.
I haven't made any recent changes to the report and had removed the contents of the "Tag" and "Tag2" fields years ago. I cannot make a change in the report now to adjust the top-of-form position for the LQ-590 without causing problems with the other printers.
Any suggestions will certainly be appreciated. Thanks.
Jim
Recently one of the printers stopped working and we learned Epson replaced this model with the LQ-590, which was ordered. We have been unable to set and save the top of form position on this new printer - as soon as it receives the signal to print, the paper moves back to the default top of form position. We exchanged the first one for another new one with the same results.
Tech support at Epson maintains it is a problem with my software sending a top-of-form command that is overriding the printer. They can't explain why the application works OK on three other Epson LQ-570 printers, and refuse to accept this as a problem with their printer.
I haven't made any recent changes to the report and had removed the contents of the "Tag" and "Tag2" fields years ago. I cannot make a change in the report now to adjust the top-of-form position for the LQ-590 without causing problems with the other printers.
Any suggestions will certainly be appreciated. Thanks.
Jim