Epo4 agent "Failed to get acknowledgement from Server"

[ehoffman]

2008-07-31 17:24:19 I #4956 naInet Connecting to Real Server: Thisiscorrectip on port: 80
2008-07-31 17:24:19 I #4956 naInet Connected to ePO Server: Thisiscorrectio
2008-07-31 17:24:19 I #4956 naInet Uploading SPIPE HTTP header
2008-07-31 17:24:19 I #4956 naInet Uploading data in bytes: 823
2008-07-31 17:24:19 I #4956 naInet Reading acknowledgement from ePO Server
2008-07-31 17:24:19 i #1524 Manage Enforcing Policies for EPOAGENT3000META
2008-07-31 17:24:19 i #1524 Manage Enforcing Policies for EPOAGENT3000
2008-07-31 17:24:19 I #1524 Manage CManage::EnforcePolicies() - No policies available for - "EPOAGENT3000".
2008-07-31 17:24:19 I #1524 Manage Failed to read EnforcePolicy. Error code -1200
2008-07-31 17:24:19 i #1524 Agent Agent finished Enforcing policies
2008-07-31 17:24:19 i #1524 Agent Next policy enforcement in 5 minutes
2008-07-31 17:24:19 I #4956 naInet Received response [] from ePO Server
2008-07-31 17:24:19 I #4956 naihttp Failed to get acknowledgement from Server
2008-07-31 17:24:19 E #4956 imsite Error trace:
2008-07-31 17:24:19 E #4956 imsite [uploadFile,,/spipe/pkg?AgentGuid={C1E4B4AB-34DA-4DBD-A696-325610CA1796}&Source=Agent_3.0.0,pkg00128619986592960000_28227.spkg,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Unpack\pkg00128619986593900000_28725.spkg]->
2008-07-31 17:24:19 E #4956 imsite NaInet library returned code == -14
2008-07-31 17:24:19 E #4956 imsite Error trace:
2008-07-31 17:24:19 E #4956 imsite [uploadFile,,/spipe/pkg?AgentGuid={C1E4B4AB-34DA-4DBD-A696-325610CA1796}&Source=Agent_3.0.0,pkg00128619986592960000_28227.spkg,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Unpack\pkg00128619986593900000_28725.spkg]->
2008-07-31 17:24:19 E #4956 imsite NaInet library returned code == -14
2008-07-31 17:24:19 E #4956 imsite Error trace:
2008-07-31 17:24:19 E #4956 imsite [uploadFile,,/spipe/pkg?AgentGuid={C1E4B4AB-34DA-4DBD-A696-325610CA1796}&Source=Agent_3.0.0,pkg00128619986592960000_28227.spkg,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Unpack\pkg00128619986593900000_28725.spkg]->
2008-07-31 17:24:19 E #4956 imsite The naInet library returned an error. [Parent error: NaInet library returned code == -14]
2008-07-31 17:24:19 I #4956 naInet HTTP Session closed
2008-07-31 17:24:19 i #4956 Agent Failed to upload package to ePO Server
2008-07-31 17:24:19 i #4956 Agent Agent communication session closed
2008-07-31 17:24:19 I #4956 Agent Agent communication failed, result=-2404
2008-07-31 17:29:19 i #1524 Agent Agent Started Enforcing policies
2008-07-31 17:29:19 I #1524 Agent Thread time-out occurred
2008-07-31 17:29:19 I #1524 Manage Enforcing policies
2008-07-31 17:29:19 i #1524 Manage Enforcing Policies for VIRUSCAN8600
2008-07-31 17:29:19 i #1524 Manage Enforcing Policies for EPOAGENT3000META
2008-07-31 17:29:19 i #1524 Manage Enforcing Policies for EPOAGENT3000
2008-07-31 17:29:19 I #1524 Manage CManage::EnforcePolicies() - No policies available for - "EPOAGENT3000".
2008-07-31 17:29:19 I #1524 Manage Failed to read EnforcePolicy. Error code -1200
2008-07-31 17:29:19 i #1524 Agent Agent finished Enforcing policies
2008-07-31 17:29:19 i #1524 Agent Next policy enforcement in 5 minutes
2008-07-31 17:29:29 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT
2008-07-31 17:29:29 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT
2008-07-31 17:29:51 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT
2008-07-31 17:29:51 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT
2008-07-31 17:30:17 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT
2008-07-31 17:30:17 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT
2008-07-31 17:30:34 I #5084 LstnSvr CAsyncSocket:oAccept for event: FD_ACCEPT

I can't find anything about this....

Basically everything looks great on the client side except it will not push the properties up to the epo server. Any simple fix out there for this?

Any thoughts?

 

[BramB]

Perhaps you forgot to checkin the McAfee Agent 4.0 package itself into ePO (ZIP for ePO 4.0/.NAP for ePO server 3.6.x)

what i find curious is that your McAfee agent is installed in a network associates directory; while McAfee is using McAfee as directory name for all its latest products

 

[McAfeeGeek]

Hi

BramB is right to a certain extent.

Sometimes you can be running the latest agent but can still be installed to a Network Associates directory. This can be as a result of an agent upgrade rather than a fresh install, where the upgrade overwrites the Network Associates Directory.

In the log you have provided, there is an error: Error Code -1200

I found this article on McAfee KB:

https://knowledge.mcafee.com/Suppor...Public&dialogID=37724421&stateId=1 0 37716718

Thanks

McAfeeGeek