ePO Service stopping

[kusdjeff]

I have recently installed ePO v2.5 on a Win2K server. The server has been running fine until recently. I was having problems with agents connecting to the server to get an updated policy. When I looked on the server, the server was stopped. After starting the service, everything is fine. This keeps happening. In the event viewer is the following:

The McAfee ePolicy Orchestrator 2.5 Server service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.

There is not consistency as when the service stops. It may be 50 minutes or 5 hours.

Any suggestions??? Thanks in advance.

-Jeff

 

[dkmart]

Hi,
got anything other running on that server??
IIS??
Check this out:
Stop the ePolicy Orchestrator Agent on the server.
Restart the 'ePolicy Orchestrator Server' service.
Login to the ePolicy Orchestrator console.
Change the port for the Agent Wake-up Call in 'Server Settings' to a port that is not in use.

NOTE: The ePO Agent will be unable to get the new configuration settings via an Agent Wake-up Call. The configuration can only be applied when the agent connects to the ePO server on their own. It may be necessary to reinstall the agent on the server.

/Dkmart

 

[kusdjeff]

dkmart,
Thanks for the reply. After changing the agent wake-up port, the service still stopped with a similar entry in the event viewer. IIS is not installed either...