Epo not returning DAT / ENGINE Info 1

[Warders]

I am running EPO Server Version 3.5.0.592 Enterprise Edition. I have successfully added most of my servers and can see them updating every day when I go onto the server and check the DAT Version. But for some reason, when I run the DAT Engine coverage, it does not pull back the information on the dat or engine when I drill down into the report.

It Shows

Domain | OS Platform
Engine Dat Extra dat

as
Domainxyz Server
--- ---

Basically it then thinks these servers are unprocted but they arent and EPO is updating them, the servers are not updating by any other means

Anyone seen this before?

 

[PredatorUK]

Hi,

Sounds like you're running VSE 8.0i with Patch10 that didn't install correctly.

McAfee did release a hotfix for this which can be obtained from mysupport.nai.com

Alternatively, open up regedit on one of the servers and go to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8000]

Ensure the following is set to "0" and not "8".

"Plugin Flag"=dword:00000000

Restart the framework service and do a Send / Receive Props.

 

[Warders]

Hi, firstly thanks to your reply...i did however forget to say that the AV on our servers is 7.1 but a rogue server did get added that had AV 8 on it. When the server with AV8 got added to epo, the reporting stopped. Do i make your suggested change on the epo server OR the server that EPO is monitoring?

Thanks again for your time