IamaSherpa
Instructor
Heard about the IPOCC End of Sales soon, does anyone know about it?
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EoS ? 3
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IamaSherpa
Instructor
I can't believe, they leave a proprietary working solution for a 3rd pty one. Is the XIMA multichannel, at least? Cause the ACCS is really more expensive and complex compared to the IPOCC, it's not properly a smb CC solution.
Yes it's infuriating with the amount we have spent on IPOCC training.
Chronicall is a great solution and they have introduced skill based routing.
It's had web chat since last April I think but we have never sold it.
Chronicall is very easy to set up but nowhere near as flexible or powerful as IPOCC, and the support on Chronicall (or ACR) is nowhere near as good as the support direct from Xima.
I know engineers who do both IPOCC and ACCS who say ACCS is easier, but the price does exclude it from a lot of SMB sales.
The price of Chronicall has increased a lot recently with the Avaya badged version being released.
Chronicall is a great solution and they have introduced skill based routing.
It's had web chat since last April I think but we have never sold it.
Chronicall is very easy to set up but nowhere near as flexible or powerful as IPOCC, and the support on Chronicall (or ACR) is nowhere near as good as the support direct from Xima.
I know engineers who do both IPOCC and ACCS who say ACCS is easier, but the price does exclude it from a lot of SMB sales.
The price of Chronicall has increased a lot recently with the Avaya badged version being released.
The problem is that neither ACR (Xima) or ACCS can do some of the things you can do in IPOCC.
As I understand it ACR is also very simple in what you can do with call flows.
ACCS main problem is that callback costs a fortune for that system unless they've changed it recently.
The only thing to do is to scream out loud at Avaya and hope they change their decision, but I suspect the main problem is that the development got outsourced and they couldn't handle it.
It also seems like in the US they sell more ACCS and they think the EU market works the same.
"Trying is the first step to failure..." - Homer
As I understand it ACR is also very simple in what you can do with call flows.
ACCS main problem is that callback costs a fortune for that system unless they've changed it recently.
The only thing to do is to scream out loud at Avaya and hope they change their decision, but I suspect the main problem is that the development got outsourced and they couldn't handle it.
It also seems like in the US they sell more ACCS and they think the EU market works the same.
"Trying is the first step to failure..." - Homer
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I would assume CIE gets EoS as well since it's basically the same product but who knows.
I don't understand why CIE wasn't released outside of Germany a long time ago, it would had a much larger customer base.
"Trying is the first step to failure..." - Homer
I don't understand why CIE wasn't released outside of Germany a long time ago, it would had a much larger customer base.
"Trying is the first step to failure..." - Homer
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