Enterprise Activation incomplete

[timbath]

I have upgraded my BES to allow use of Blackberry 8800 handset. I have provisioned the handset and e-mail can be sent and received, the calendar has synchronised but the contacts and memo pad have not. I have tried changing the IT policy setting for PIM sync but to no avail. Can anyone please give me any pointers?

 

[timbath]

BES is 4.1.2. Server is Win 2k with Exchange 2k.

 

[timbath]

One further bit of information:

The handset, under Enterprise Activation, say 0%.

 

[TweakMYbox]

I've had similar issues. Rebooting the devices (actually taking the battery out) 3 or 4 times will sometimes clear this up.

Mike Fegan
tweakmybox.com

Get a free iPod at tweakmybox.com!

 

[FarscapeFan]

Have you tried setting a password for the accounts? Try that and go to one handheld and see if you can complete the activation that way. I have ~70 in my location and occassionally I have to just do it manually.

 

[timbath]

Set a password to try to Activate manually. Password went to device and it locked correctly. Unlocked, went to Options and Enterprise Activation, entered e-mail address and password, got a message saying there was an error and to contact System Admin.

Have also upgraded to 4.1.3 on a recommendation from another forum.

On checking the logs,in the MAGT log there is a ConstructPIMFoler error relating to memos.

 

[timbath]

Sorry, forgot to say, Activation was (before manual attempt) stuck at 59%.

 

[timbath]

How do I remove the password?

 

[jestar15]

If the enterprise activation is stuck at 59% it would try to disable Cache Exchange Mode to see if that helps, if you're using Exchange. I would also check the service books, Desktop CMIME or Desktop CICAL and make sure that the field for UID shows the BES SRP ID and not the user's email address.