Ent Man R6 Ops Man R9 Upgrade Problem 1

[mitelmitel]

I got a call from a colleague today who has had to leave an upgrade unfunctional because it failed.

He upgraded R5 Ent R8 Ops to the latest release.

However when finished he launched the browser and it would not let him log in, stating that username and password was incorrect. He tried all the different combo's with no success.

He then realised that the Enterprise manager service was not running, and it would not run even if he manually tried it. It would just hang.

He tried the upgrade again to no success.

This has now been passed to me to go to site and sort out.

Any suggestions?

 

[SXWizard]

We have this same issue and have opened a ticket with Mitel So far no fix The tech is going to site again tomorrow so Mitel can VPN to the server and look at what's going on (second time). So far we have spent about 20 hours in trying to get this working over 3 weeks. My advice, wait until Mitel gets a fix. I will post when they can make it run.

 

[kwbMitel]

Most likely issue is that the system has 2 NIC cards and the software is licensed against the wrong MAC address.

Unless both are required you should disable 1 NIC before install.

If both are required, make sure the order is correct in the advanced options.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitelmitel]

Thanks SX Wizard, glad I posted this now. I will also raise this with Mitel when onsite.

KWD - I will check that out too!

I will post my findings later.

 

[Mitel100]

When this happens, there ius a problem with the JavaService.exe file. I have found that a fresh install fixes the problem.

A repair will not.

You can still access the opsman by using the following address:

http://localhost/ops/mitel

Select the link OPSStart6A.html.

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[mitelmitel]

Interesting you say that!

I managed to get Enterprise Manager up and running and restored the DB.

I installed Ops but ran into a load of errors with the registry. I reboot it and rerun the install and it worked.

I managed to launch OPS OK.

However, when I tried to do a restore of the database into Ops I ran into more problems, I clicked on restore database from disk drive and it can up with a 'system error':-

I looked in the logs and the following was displayed:

<Opsmanager java> backupmnms process exited with error code 2 issued from 192.168.1.34

The Java cache was cleared.

Server is running win 2003 Server
SP2.

 

[Mitel100]

When you restore the Ops Database, try only restoring the programmable data and nothing else. This should work.

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There is no 'I' in 'Team'
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[mitelmitel]

It doesn't get that far, I click on ops mgr restore, then select hard drive, then the error appears!

 

[SXWizard]

We finally got out Rel 6 EntMan running. We were installing on a Dell server using the Dell supplied Windows 2003 R2 OS CD. After working with Mitel for weeks they suggested finding an actual Microsoft distribution CD of Windows 2003 R2 server and install it on the Dell. That did the trick. Why, we'll probably never know.

 

[nytalkin]

I just upgraded the same scenario this morning. Works like a charm if you wait for the install to complete. For some reason, the OPSMAN looked like it had finished but the restore hadn't completed. On a re-install I waited and evrything finished fine....took about 45 minutes for a 5 node manged system.

NO GOOD DEED GOES UNPUNISHED!

 

[mitelmitel]

Guys, I managed to get it working yesterday.

I wiped everything, and ran through the install rebooting it after every stage.

Everything came up and it worked great!

However, I cannot backup Ops Manager!!!!!!

It comes up with 'system error - check in logs' - logs just say backup has failed.

The permissions are set OK on the data folder for opsmgr1-6.

Any help would be great!!!!!

 

[nytalkin]

Make sure you are using the new client s/w. Also check you're using the right version of JAVA

NO GOOD DEED GOES UNPUNISHED!

 

[mitelmitel]

Still cannot do an Ops Backup!

I have nailed it down to the actual backup.

I rebuilt Ops and before I restored the DB I did an Ops backup which worked fine.

As soon as I restored the DB, I could not get a backup off.

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The engineer who did the upgrade did not get any more backups so the only one that exists does not work on R9 Ops.

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I can only think of 2 ways out of this:-

1] Reinstall Ops Man so that it has a blank database, synch Ent Man to Ops, the do a Full Collect From Elements. Then Synch, and backup.

[will all the resiliency info be copied to Ops?] Will this work?

2] Roll it back to the early version of R5/R8 it was on before, then upgrade to R5/R8 UR2 [this will enable us to upgrade our 3300's - which is the main reason for upgrading in the first place].



What do you guys think?

Thanks!

 

[kwbMitel]

Can you get a Regular backup thru ESM? The issue may be in the controller.

Is the password from OPS valid (will it login?)

Did any of the Controller Registry Values change?

Is IIS running and functional on the server

Did anything change with respect to security that would prevent the FTP transfer. (Windows Security on for e.g.)

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitelmitel]

Hi,

I didnt make myself clear, sorry.

3300 backups are fine. Ops Manager functions perfectly fine, in all aspects, apart from:-

It fails when you try to backup the Ops Manager database.

Strangely enough - If you select PBX data only then it works, however if you select Programable data then it fails with a 'System error' in the logs.

Like I said it works prior to the database restore, so I am thinking that it is the database at fault.

 

[Mitel100]

Found this on MOL, may help:

When trying to backup OPS programmable data operation fails with an “Internal System Error”


Body/Solutions
The first thing you need to check is that the file "mysqldump.exe" exists in "\mySQL\bin" folder of Enterprise Manager in the installed location. So if Enterprise manager was installed in 'C:\Program files\' you should navigate to C:\Program Files\Mitel\Enterprise Manager\MySQL\bin

If "mysqldump.exe" is not in the "\mySQL\bin" folder you will need to run a repair of Enterprise Manager, check that this has installed the "mysqldump.exe" file into the "\mySQL\bin". After checking that the file is there, run the backup of programmable data again

However if when you first check the "\mySQL\bin" folder for the "mysqldump.exe" file it does exist or after running a repair to install the .exe file and the backup of programmable data still fails you may need to edit the system variable settings.

To do this

Right click on mycomputer
Select Properties
Select the Advanced tab
Click on Environment Variables
Select or add the variable path
Change the string to point at the "\mySQL\bin" folder of Enterprise Manager in the installed location. (this is the same path used to check that the "mysqldump.exe" exists in "\mySQL\bin" folder at the start) e.g. C:\Program Files\Mitel\Enterprise Manager\MySQL\bin
Restart the OPS manager JVM services
Run the backup of programmable data again


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[mitelmitel]

^^^Thanks for that^^^

Shame I didnt look here earlier!

I rolled it back to the latest R5/R8 setup and my problems disappeared. I am going to wait until the next update before trying R6/R9 again.

The only reason why the engineer needed to upgrade it was to support 3300 R9 UR3.