Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Enrollment codes on AVAYA J series

Status
Not open for further replies.

smartedge1

IS-IT--Management
May 10, 2013
149
NG
We have a couple of AVAYA J169 phones connected to ip office R11.1 . This is an on premise setup . We recently noticed that whenever we reboot the IP office the phones will ask users to enter enrolment codes . We have to press cancel so that the phone can work . This is becoming embarrassing because it happens every-time we reboot the IP office. The phone will be stuck at enter enrollment code , the IT personal will have to go to each of the phone and press cancel to the phone to boot properly . Is there a way we can disable phone from asking for this code ?.
 
An enrollment code is something the phone asks for if it's trying to connect to Ring Central or Avaya Cloud Office. Is it possible you have phones that came shipped with ACO firmware as they are a different model number than non-ACO phones.

 
Clear the phone (default to factory), when it boots up and asks to use enrolment select no.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top