EnableHuntGroup function is all or nothing ?

[PTcruiser225]

I have two users who need to be in multiple Hunt Groups to cover calls at lunch time and after 3pm. But they also must be in two Hunt Groups to cover calls for a help desk All Day. My delema is I cannot figure out a way to selectively enable / disable from just a few of the Hunt Groups.

I found out the EnableHuntGroup is ALL on or ALL off when I program to a button on their phone.

I tried using Phonemanger Pro, Groups, and Agent Mode, but that has you click on a long list of Hunt Groups to enable / Disable.

Is there a way VMPro can be used with a menu of sorts ?

 

[jconrad0305]

when you program the hunt group enable buttons in the other field put in the either the hunt group number or the name exactly as it is programmed. i can't remember which one it is. but that will let you selectivly log in and out of differnt groups. for example if you have 3 huntgroups you need to log in and out of then that will require 3 different buttons.

ACA & ACS IPO Implementation
ACA IP Telephony

http://www.computingagain.com

 

[PlatinumGuy]

If you set a button for just enable hunt group it will do it for every group that user is a member of.

In order to do specific groups you need a button for each group with the hunt group number in the action data field.

One other quicker and far easier way to do this is to use the agent mode feature of PM pro. They can tick and untick themselves in and out of groups at will without the need for any buttons at all.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[PTcruiser225]

Thank-You for your replies. But as my original question stated ( maybe I was not clear ) I tried both of those solutions. I was looking for a better way where I could do the programing of many Hunt Groups ( like 9 )with the user only having to press ONE button on their phone. OR using VM Programing to do this for me? Can VM Programming do this? Otherwise I guess I am stuck having them buy Phome Manager PRO and clicking on and off the many Hunt Groups they are logging in and out of. ( my problem is we handle 3 companies and have 3 main hunt groups for each one PLUS a help desk.

 

[jgraham1075]

Am I not correct ..... we are on version 4.0.7 and persons with Hunt Group membershipos are recieivng the next call waiting in queue whenever they place the first call on HOLD. They use call appearance buttons so 'Busy on Held' was not recommended. But they are placing these calls on hold so as to do research and should not be getting the next call from the queue. I had thought that HELD calls would prevent another hunt group (queue) call from being presented while calls PARKED would allow another hunt group call through - has this changed in version 4.0? Thanks

 

[jamie77]

Limit them to 2 CA keys and turn on Reserve Last CA in the User>Telephony tab.

The IPO will then reserve the last CA key for the user to make calls and not preent an I/C call to them.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[ronromano]

Use busy on held.