ENABLE PORTS AT FIREWALL

[sifp]

Hello,

I have a question..

I have a client with multiple sites across the city and I want to be able to record voice through these sites with Nice CMAPI. The client has firewalls across the network and my problem is that the data pass through and I can see the records from Nice Query, but I can't hear these records.

Are there any ports that I have to enable so that voice can be recorded also?

Thanks in advanced.

 

[Hilal74]

Hi,

Yes there are ports for playing recordings.

What is the version of your Nice recording system?
When you double click in an audio, is the player working?

Hil

 

[sifp]

Hello Hilal74

When I double click the player is working but i can not hear nothing.

I susspect that the voice does not reach the logger throught the switch were is connected.

That is the reason I am looking for the ports tha the logger is ussing.

Any idea ?

 

[sifp]

CONTINUING THE PREVIOUS POST ....

The logger i have is VoIP Logger 9.10.

Thanks in advanced.

 

[Hilal74]

Hi,

Did you try to save the audio in wave format to listen it with Windows Media Player?
If not, try it please.

Hil.

FI
For the Logger we need
TCP: 2001 and 2011
UDP: 2000