Emerging pattern for dropped calls, maybe... 4

[573dawn]

Hi All, me again. It is looking like the drops are slowly getting better, and I am crediting routing. BUT, yesterday and today, so far there have been a couple of drops that look suspiciously similar.

Both calls arrived at one of our "non-trouble" sites and were transferred to the "trouble" site.

Both calls were dropped more than once, and circumstance #1 still applied.

Both calls were sent to HGs at the trouble site, NOT individual extensions.

Both calls appear to have been unanswered by the HGs at least once, and sent back to the originating site.

I see a pattern here, the first pattern I have seen. I will be happy to post the Monitor screens if that will help, but I don't see anything there that tells me much more than what I've outlined. I may need to change my Monitor settings, but I don't know what to add, so any suggestions would be most appreciated.

Thanks, Dawn

P.S. I have heard that it IS better, and I'm not sure whether to credit the upgrade or the route changes, and I can't really base a judgement on a day and a half anyway.

 

[573dawn]

Shall do...Back in a bit, going to a real, sit-down lunch for a change!

 

[573dawn]

intrigrant, I was wondering why they are supposed to be unique? I guess I thought that if line 10 goes from the Main to the 21mm, then it would be 10 on both ends? Sorry for my ignorance, can you tell me more? Let me see if I understand below

When kurthansen had me remove the meshed IP lines at all the remote sites, I wrote up a page to record all the settings in case it blew up, going back over them I can see that this is how it was originally set up:

Main
Ip 12 to 1MM
IP 11 to Hwy
IP 10 to 21mm

1mm
IP 12 to Main
IP 31 to Hwy
IP 21 to 21mm

Hwy
IP 11 to Main
IP 31 to 1mm
IP 20 to 21mm

21mm
IP 10 to Main
IP 31 to 1mm
IP 20 to Hwy

SO, what it SHOULD be is something like:

Main
Ip 12 to 1MM
IP 11 to Hwy
IP 10 to 21mm

1mm
IP 20 to Main
IP 21 to Hwy
IP 22 to 21mm

Hwy
IP 30 to Main
IP 31 to 1mm
IP 32 to 21mm

21mm
IP 40 to Main
IP 41 to 1mm
IP 42 to Hwy

Am I on the right track here?

Thanks, Dawn

 

[tlpeter]

No your not

Main

20 21MM
30 HWY
40 1MM

1mm (40)
10 Main

HWY (30)
10 Main

21 mm (20)
10 Main

forget the 10,11,12
Intrigrant means that 10,11,12 looks too much like each other

starting with a different digit is better for the performance

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

This is how it should be:
Main:
Ip 12 to 1mm
IP 11 to Hwy
IP 10 to 21mm

1mm
IP 20 to Main

Hwy
IP 30 to Main

21mm
IP 40 to Main

On the remote sites there is only one IP Line to main with "Voice Network" enabled.
There may be other IP Lines but these may not have "voice Network" enabled.

 

[intrigrant]

Addendum:

On the main site VM Pro is set to a fixed local IP Address

on site 1mm
Voicemail to remote line 20

on site Hwy
Voicemail to remote line 30

on site 21mm
Voicemail to remote line 40

 

[573dawn]

ok, I will give that a try. Still dropping calls and I can track most of them to the MEDIA EXCEPTION, is there a way to change that timer?