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Emergency key activator

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May 13, 2011
14
GR
I was asked if it is possible to create a key on a supervisor set in order to direct all incoming calls to the call center (SECC 4.2 with Voice Card) to a specific message on the Voice card. I have set up the Emergency activator of Symposium Express and it works fine but they also need to do it from a M3905 supervisor set. Is it possible? Has anyone set up something similar?

Thanks.
 
Don't know a key for this.
You can try building it via agent login, something like:
IF LOGGED IN AGENT '911' THEN
/* Play Voice card message */
Disconnect
END IF
 
Well, since this is just an Express, you cannot write scripts - they're all canned. Hmmm.
 
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