Emergency Divert

[Gambit88]

Hello,

Our client wishes that in an emergency they wish all main incoming numbers to somehow be diverted to a message stating that they are closed for an emergency.

They use Voicemail Prowith Multiple IVR's

I was thinking of creating a new module and then diverting all DDI's to go this module but was wondering if there is a better practice to do this.

There is about 14 DDI's that would need to be diverted

 

[Bas1234]

The are multiple ways to do this. Do all DDI's need to goto 1 number?

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[Gambit88]

Well they do not necessarily need to go to one number but rather in this event go to a new IVR that has a message stating the lines are closed due to an emergency rather than have calls go through an IVR to then just ring out

 

[IPGuru]

create a user variable & check its status @ the front end of your auto attendant (just before you check for working hours is the usual location).
you can then create a new menu that can be used to set & clear this user variable.

the VM Pro examples document gives a full guide on how to use user Variables

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[hairlessupportmonkey]

In an Emergency, you would want the carrier to divert all calls. In several emergencies i can think of that requires this, the IPO wouldn't survive the emergency situation rendering your diverts useless. (Think, Fire, Flood, Tornado, Earthquake, locust plague.....)

ACSS - SME
General Geek

 

[tlpeter]

(Think,User error,Fire, Flood, Tornado, Earthquake, locust plague.....)

I corrected it for you


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[IPGuru]

An operational Emergency (site closing for 1/2 day Xmas party or 'Snow day' spring to mind) can be handled locally which is the scenario I assumed. even that is not fool prove as we have had customers ask us to temporarily re-route calls whilst the site is undergoing re-decoration & then switch off the power. if you make something truly fool prof nature will bread a better fool.

a true disaster does require Network level intervention.




A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Gambit88]

Basically the fire alarm went off in the building and they had to evacuate so the phones were ringing when they weren't there.

They just want all calls if this happens to go somewhere where it plays a message to say lines are closed. So yes it is sort of an emergency but at the same time it isn't just in case there is a false alarm or the alarm goes off because someone has burnt toast so they just want this function to be in place.

So i was thinking one user has a button that somehow is able to make all incoming calls be switched from the main IVR to go into a new module that states the lines are closed so just thinking what would be the best way to go around this?

 

[IPGuru]

As per my original advise your call flow needs to check the status of a user variable & re-route accordingly.
this can be set and cleared with a simple button press programmed to go to the correct VM start point or expanded to give additional functionality

check the VM Pro examples document as previously recommended.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Gambit88]

Thanks IPGuru,

So basically every incoming call it checks first to see if a variable is set (i.e the button press) which then decides which module to go to, so for example this module could be called LineCheck and it checks if button has been pressed, if not i will send the call to go to the Main module and if it is pressed it will transfer to emergency module?