Embeded voicemail SMTP log

[jdennis76]

Is there an SMTP log for embeded mail? I have a customers Vmail to Email quit working after they made some server changes and I need a way to show them what response we are getting from their exchange server.

 

[TouchToneTommy]

Monitor -
Services tab - check box for SMTP
Call tab - check box for Embedded Voicemail - Email

 

[jdennis76]

I've tried watching it in monitor and all I see is:

********** SysMonitor v11.0.4.0.0 build 74 [connected to 10.156.XXX.XXX (XXXXXXXX)] **********
89627919mS LVM(email): VM Email request added to queue - size = 7


It doesn't give me the detail I'm used to seeing in a vmpro SMTP log. Maybe there are some other trace options that I need to turn on.

 

[TouchToneTommy]

Emails are stuck in queue - reboot the IPO to clear the queue, then leave a voicemail that will generate an email and you will see the first attempt and why it is failing

 

[IPGuru]

it is probably the logs on the exchange server THEY need to be checking. it is probably ssl//tls or firewall related, dont you just hate it when IT make changes willy nilly without asking about possible side affects first, usualy with limited knowledge. a little knowledge is a dangerous thing


Do things on the cheap & it will cost you dear