Embedded voicemail messages missing bits of audio

[grahaminnz]

thread940-1745440

Has anyone found a solution or a cause for embedded voicemail missing bits of audio as I have a customer that takes orders via voicemail and it randomly chops important bits of the messages out.

Have updated to the most recent version 9 maintenance release (9.0.11.0.1003) and re-formatted and re-created the SD card but the system is still doing it. From other threads I have looked at this has being going on for years and there does not seem to be any replies or solutions from Avaya that I can find.

Customer is on Analogue lines but don't think this makes a difference as others have mentioned the issues and there customers were on SIP lines.

 

[intrigrant]

If it is important then use VM Pro, the "Pro" is not there to just make a statement.
And tbh I do think analogue lines have their influence as we only use digital lines and we never ever had this problem

 

[grahaminnz]

Well unless Avaya is going to upgrade them to Professional edition for free I don't see why the customer should be paying a lot of money to fix a fault with the system. They never had voicemail issues like this on there old Panasonic phone system that was using the same phone lines.

 

[amriddle01]

Give them a ring then, good luck with that. They really don't care

 

[critchey]

I had this issue happen recording auto attendant greetings with no lines hooked up to the system so I do not believe it has anything to do with lines.