Embedded voicemail Ip500 V2

[rm81]

Hi Everyone,

Hopefully a simple question, we have an upcoming installation where the client has asked if it would be possible on DDI calls that if not answered the call hits the end users mailbox (simple enough)however they require that internal calls if not answered do not hit voicemail.
The system will be a 500 V2 with digital handsets on version 6.

Looking at it so far i would have thought that it is a case of all calls if not answered hitting vm or voicemail being disabled and no calls hitting voicemail, just wondered if anyone has had any experience in doing this in the past.

Many thanks in advance

Knowledge....makes your head hurt

 

[IPGuru]

you could try creating a short code to perfom a mailbox drop

SC:666 (or anything else!)
feature: Voicemail collect
number "#<mailbox name>"

then on the user set forward no answer/busy to this short code
do not enable forward internal calls. Disable Voicemail.

I have not tested but this should work.

 

[rm81]

Many thanks IP Guru will try this and let you know

Knowledge....makes your head hurt

 

[amriddle01]

As Guru says, or use VM pro to test for internal/external calls and then handle them accordingly

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