I have set up my AA to press 1 for the company directory and I'm using first then last name. I enter my name and the system prompts me to press 1 for this user, when I press 1 I get nothing........Rls 8.0
If it is intuity mode and you are at an earlier release of R8, I would either upgrade to the latest release R8 or I would change to IP Office Mode. There were many issues with Intuity Mode.
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