Embedded Voicemail choppy audio

[cdiris]

IP Office 500 V2 Embedded voicemail IP Office mode currently at 9.1.9

Getting bad choppy audio in any newly recorded embedded voicemail greetings and messages. Cuts out or skips (speeds up a section) in different places with each playback.

This system started at 9.1.6. A bad UPS and power outages rendered the system inoperative until the SD card was replaced with the system going to 9.1.7. Sometime between then and now voicemail went bad. Monitor does not report any power outages although system status reports one this month (perhaps went longer than the battery). Before knowing there was a power outage I did an upgrade through manager to 9.1.9 with no change in voicemail quality.

I can do the format and recreate thing and then swap cards again if necessary but that option is not available currently as the one road to this location is being repaired--so no one can get to the site for now. It would be great to know if anyone knows what files control the operation of recording and playback. If this is not caused by a corrupt system file, then what causes it? Bad sectors on the SD card?

If anyone knows specific files I can try replacing to get playback back to normal please let me know. It would save a lot of time to try replacing those files remotely and testing.

I haven't found any info on this yet.

Thanks!

 

[cdiris]

Looks like I'll be putting a new SD card in again. But if anyone knows what causes the audio problems in embedded specifically let me know. This seemed to be a common problem up until 9.1.5--I'm not sure I've had much trouble after that.

I might experiment with the swapped card before I send it back--maybe defrag it etc.

 

[CTNAGZ]

I am having a similar problem all of a sudden but on Voicemail Pro. Ours does not speed up, but seems to pause. I even noticed it on dial tone.. picked up my phone had dial tone, it went away and then came back. We have this "pause" on greetings and messages that have been left. I'm going to create a separate thread. Still running 8.1 on a non-V2 base unit.

 

[Telecomboy]

I would update it to R9_1_10 too. It doesn't specifically mention this as an issue, but I would bring it to the latest release.

 

[Richard10d]

Have you tried going back to 9.1.6?

 

[DaIPOTek]

Are you using IP phones or digital?

 

[Richard10d]

I had a customer experience this with 9.1.9 (were on 9.0 previously). I updated them to 9.1.11 about a week ago. They have not reported a problem since. Prior to going with 9.1.11, Avaya wanted me to free up space on the SD card, which I did, and that didn't help. (Went from 75% full to about 57% full)

 

[cdiris]

Thanks. I did replace the card and it seems to be mostly better. Great to hear that 9.1.11 could be even better. These are digital phones. I have not tried going back to 9.1.6 but I think that version had Embedded Auto Attendant issues if I remember right.

 

[cdiris]

I don't necessarily recommend it but I did experiment with windows error checking and defrag tools on the old SD card. Didn't seem to hurt it--couldn't tell if it helped because I didn't have a cabinet that could go past 9.0 to test on (without an upgrade license).