Embedded Vociemail remote notification 3

[BullDog54]

IP Office 9.1 Embedded voicemail.

Need to have voicemail box call user on cell phone every time they receive a new Voicemail message.

Any help would be great
Thanks

 

[joe2938]

search outcalling

 

[BullDog54]

I searched outcalling and it said dial *07 after logged into mailbox-
When I do that it just repeats " you have no messages"
DO I have to enable something?

 

[Telecomboy]

Voicemail needs to be in Intuity Mode. you have it in IP Office Mode.

Why not set-up voicemail to Email instead? Much better than outcalling in my opinion.

 

[derfloh]

It also works with voicemail in IP Officd mode. Search in Manager help for the user source numbers. I didn't ever use it. There is an option to use P or R and the number.

I would also go with forwarding or just inform per mail.

 

[sizbut]

The P option for voicemail callback is only supported with Voicemail Pro, not embedded voicemail.

Stuck in a never ending cycle of file copying.

 

[IPGuru]

I don't think you will get out-calling with embedded but you can use email alerts to send the user a message that they have a VM waiting.

I used to use an SMS to email gateway for this but with a modern smart phone email should be enough (if they have data connected)


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[sizbut]

Outcalling is supported with embedded voicemail (both modes and in standard and Basic Edition). But of course anyone using it has to know that it will take up one of their few voicemail channels and make chargeable calls, so yes, a voicemail email alert is a better option for most users.

Stuck in a never ending cycle of file copying.

 

[BullDog54]

I am beginning to wonder if I do get outcalling with Embedded VM?
I have upgraded the system to 9.1.3- hoping this might be a bug
But it still does not work.
I do not even get the *07 option when listening to VM help menu
The strange thing is that I have a few other systems running embedded, older releases, and it works fine.

The one thing different on this system is SIP trunks.
On the other systems I have PRI- but this one I have SIP trunks.

But this much is for sure- when I login to the mail box and dial *07 - it says " you have X number messages"
It never gives me the outcalling option.
I might just install an analog trunk and see if that makes a difference
Any further ideas would be appreciated
Thanks

 

[BullDog54]

ok- everyone- I figured it out...
In 9.1- there is an option under System>Voicemail- to "turn on" outcalling.
Although I did not see that in the Voicemail documentation.

Thanks for everyone's help!!

 

[IPGuru]

* for posting the solution
& one for sizebut for drawing my attention to a feature I had overlooked

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear