Embedded Vmail Not Working

[stcroix1]

I have an new IP 500 Control Unit with the embedded voicemail card. When I hit the voicemai access button I programmed on the 4412D phone the display says IMCOMPATIBLE Disc with a constant DTMF tone. I went to System Status and it says congestion count 20 going up 1 every time I try to access it. I know my short code is correct and I have powered the unit off and reseated the card still no luck.

SSA under system hardware summary shows Compact Flash 512M but under Voicemail is says Voicemail type: none (should say embedded)
Total Number of Voicemail Ports: 0 (should be 4)

 

[tlpeter]

Is there a 000310001.clp file on the card ?
If not then you have send it for repair !

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

did you upgrade the card yet?

"There's a dog in the New Zealand section

 

[stcroix1]

Where do you look for the file at?
The card has been upgraded and I couldnt access it even before I upgraded it. I even tried a different card with the same result.
Thanks

 

[tlpeter]

Do you have just a card or do you have it from avaya ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPOfficeIreland]

back to basics, did you select Voicemail type = embedded in system tab?

 

[stcroix1]

The cards are directly from Avaya and yes it's set for embedded in the system tab.
For the purpose of saving time I used a config from an identical system, yes I changed the license and made a few minor adjustments to some extensions and then uploaded to the new IP500. Everything works except the voicemail and before someone says you cant do this I have done it for at least 20 of our stores and have not had one single issue. Until now?

 

[TomMills]

try ndefaulting the config and seeing if it works.

or just power off, card out, power on for a bit, power off card in, power on. see if it picks it up

"There's a dog in the New Zealand section

 

[stcroix1]

I will give that a try. I that doesnt work how do you ndefault the config ?
Thanks

 

[TomMills]

default it. i have a faulty keypad on my laptop lol.

"There's a dog in the New Zealand section

 

[stcroix1]

I figured thats what you. However I have never defaulted an already built and configured system. Is it in Manager? File/Advanced/Erase Configuration(Default)?
Thanks

 

[TomMills]

thaths the one. back up the config first obviously.

"There's a dog in the New Zealand section