Embedded V/M on IPO 406 stopped working

[Zu56]

Hi,
The voicemail has just stopped working. The phone just keep ringing. Any idea where to look for the solution?
Help!
Thank you

 

[Bas1234]

First search for the versions of your system/manager, otherwise nobody will help you.

___________________________________________
It works! Now if only I could remember what I did...
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[IPXTech]

What platform and version? That info will always help..

Can always try re-seating the CF card. Note that you'll need to power down the IP Office in order to do it depending on your version..

 

[Zu56]

I do not usualy deal with IP Office. Where can I find this info?
I know it has manager 4.2. It is 406 and it has embedded voicemail.
I will go to the location and get as much info as I can.
Thank you for helping me.

 

[tlpeter]

Probably the card is not regornised anymore
Use system status for this
A reboot or pulling and putting back the card will solve it


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

There is a bug in version 4.2.4, if you do a reboot by the manager then the Embedded card won't come up.
Pull the card and re-insert it.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[tlpeter]

Seen it with 4.2.11 too
This was an embedded vm card but not used for VM
Just temp for files

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Zu56]

Everybody, Thank you very much!
Removing the card and rebooting the system did the trick. They now back and running. I now got Manager 6.2 (4). I hope it will not have that problem.
Thank you all.

 

[Belrick]

If it keeps occuring (power off and on clears the fault) try upgrading the prompts to 4.2 wav files. (this is often over looked)

To do this switch the manager into embedded file management mode. (file>>advanced>>embedded file management.)

Now using windows open from the 4.2 Admin CD the folder LVMSOUND. Unzip the folder G711 if you are indeed using a 406V2.
This will create a folder fill of folders such as en or enu. These are the language folders that matches your country code setting. e.g. enu = engligh US. Copy all the files (right click copy) and paste into the LVMAIL>>matching language folder such as ENU folder in your embedded voicemail card over writting if need be.

Reboot IPO and test!

 

[Zu56]

I checked and the voicemail data format in LVMAIL folder is G.711. Do I need to replace them?
Thank you

 

[Maxwell1001]

just put them to the latest 4.2 G.711 files to be on safe side

 

[Zu56]

Thank you. I will do that.