I am having a hard time trying to figure out which timer is causing the problem I will describere here. Any help would be greatly appreciated.
I have recently updated the 2nd (and repeated message) from our call center ACD path.
I am on a MItel 3300 using embedded VM as my RAD source.
This morning the recordings were changed, and the first recording plays fine ... I have the timer set in the ACD path to play the second recording after 1 minute. It plays at the right time but it cuts out before the entire message has played. The message about 15 seconds long. In the COS for my embedded RADs the options are set like this
Answer Plus Delay To Message Timer 0
Answer Plus Expected Off-hook Timer 27
Answer Plus Message Length Timer 17
Answer Plus System Reroute Timer 0
Recorded Announcement Device Yes
Recorded Announcement Device - Advanced Yes
I have changed the Answer Plus Message length timer to larger values, but the message always cuts out at the same place.
When I go and listen to the recording from the admin VM box the entire message plays, but when I call the pilot number for the hunt group that the rad is in, the message does not finish playing.
What am I missing here?
Thanks in advance for any help
I have recently updated the 2nd (and repeated message) from our call center ACD path.
I am on a MItel 3300 using embedded VM as my RAD source.
This morning the recordings were changed, and the first recording plays fine ... I have the timer set in the ACD path to play the second recording after 1 minute. It plays at the right time but it cuts out before the entire message has played. The message about 15 seconds long. In the COS for my embedded RADs the options are set like this
Answer Plus Delay To Message Timer 0
Answer Plus Expected Off-hook Timer 27
Answer Plus Message Length Timer 17
Answer Plus System Reroute Timer 0
Recorded Announcement Device Yes
Recorded Announcement Device - Advanced Yes
I have changed the Answer Plus Message length timer to larger values, but the message always cuts out at the same place.
When I go and listen to the recording from the admin VM box the entire message plays, but when I call the pilot number for the hunt group that the rad is in, the message does not finish playing.
What am I missing here?
Thanks in advance for any help