Embedded Mail Plays Personal and System Greeting

[phonesaz]

I thought this went away but it is still a problem - when I record a personal greeting for a mailbox, it plays the personal greeting and then the Intuity greeting - the canned greeting with the name inserted. Is there a way to make that disappear? Thanks in advance.

 

[tlpeter]

Change it from intuity to ipo mode.


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

record a genuine greeting.

I suspect your users have recorded their 'greeting' when the system prompted for a name the 1st time they accessed the mailbox.

Greeting & name are two separate entities & used in different places, if no greeting is recorded then the VM plays Name followed by the default greeting which I suspect is the problem you are having.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[phonesaz]

But I like Intuity mode Especially for someone coming off an older Avaya system. And no, they didn't record greeting where name is. It plays both - first an entire personal greeting, and then, the canned greeting with their name inserted. It drives me crazy when I call them. The funny thing is that not one person besides me has noticed (or at least noticed enough to complain about it.) tlpeter - a) when do you sleep? and b) why does this only happen in Intuity mode?

 

[littlejon]

This is a known bug. The only current options would be to switch to IP Office Mode or have your users record their greetings and include in their greeting "press 1 to leave me a message" and hope that the callers do press 1.
Otherwise they will hear the recorded name and system greeting too.

 

[tlpeter]

I sleep at night but I am in Europe so there is a time difference for most of the users .
Intuity mode is new so there will be bugs in it.


BAZINGA!

I'm not insane, my mother had me tested!

 

[3Sixty]

You can also remove the prompt file on the WAV files on the Voicemail Pro folder. If you look under FAQS I think an individual has went to the trouble of listing each file and the purpose replace the file with silence or a custom message.

Thanks,
Colin

http://www.3sixtynetworks.com

 

[phonesaz]

The only problem with that is the occasional user who won't record a greeting then they don't have the default. I just went w/ non-Intuity and gave them new users guides.