embedded hell

[dooner62]

okay so i made 2 time profiles (open) and (closed)

i put:
morning----open----none---*8101
afternoon----open----none---*8201
evening------closed----none---*8301
menu-------------------none----*8401

i recorded 8101 and 8301, dont need 8201 or 8401 because i assume the recording attaches to the time profile. am i not getting this right? i didnt record menu because i dont want it playing in the night greeting. day greeting works during the "open" hours. but when i offset the time by 12 hours or so it doesnt play what i recorded in 8301. can someone explain what each selection does and what might overwrite what? like if i recorded in 8201 would it never play in my setup? seems simple when you look at the setup but it the recording name thing screws you up. its just a mess
IPO 5 V2 Rls 7.0

 

[jdm1215]

Greetings are assoicated with the code *8101, *8201, Etc

They are enabled when the time profile is applied to each profile (Morning, Afternoon, Evening)in auto attendant for embedded messaging

So if your client wants a day greeting to play M-F 9-5 and then the night greeting to play outside of those hours. You'd apply your day time profile to morning and record *8101 then apply your closed time profile to evening and record *8301.

Remove your time profile entry from Afternoon and make sure your time profiles don't breach a 24 hour day (meaning Closed time profile would have 3 recurring entries see below)

Sat & Sunday 12:00 am to 11:59PM,
M-F 12:00AM to 8:59AM
M-F 5:01PM to 11:59PM

Open Time profile requires only one entry
M-F 9:00AM to 5:00PM

 

[amriddle01]

I don't see the issue, it's so straight forward, the Morning, Afternoon and Evening prompts are simply An additional prompt played at the times you state by using a time profile, at all times the menu recording is played, so basically the Morning, Afternoon and Evening prompts are just prefixes to the menu to make it sound more professional, you don't have to use them you can just use the Menu recording

http://www.ipoffice.tel

 

[Greybeard191]

what amriddle01 said...

I never use the mornning/afternoon/evening prompts at all, as they simply play in front of the main menu options greeting. They're used for adding a "Good Morning" in front of your menu options, for example.

If you're looking for different AA's for different times of day, you need multiple AA's, use timeprofiles to switch between them, and then *84xx to record the menu options for each one (each addtional AA will increment the xx)

GB