Embedded Dial by name problem, possible 7.0.23 glitch?

[sseo]

After recording users names, am able to go through the AA and choose dial by first name --> hear the users recording --> Press 1 to confirm the user, but it doesn't connect to that extension. It sits in dead silence.

Has anyone else encountered this problem or something similar? Possibly on 7.0.23?

 

[amriddle01]

7.0 has some issues with silence after prompts and stuff like that, so it's possibly a bug, what does SSA monitor show?

http://www.ipoffice.tel

 

[NightHawkGA]

Yes, I have one system with exact same problem. Pressing anything just takes you back to the top of the AA recording.

 

[bdelmar]

Its a bug, there is a patch for it.

 

[NightHawkGA]

IP Office R7 Q3 2011 Maintenance Release Patch - 7.0(232702) covers this.

 

[mikedphones]

I also heard from our distributor that the patch (232702) cures the directory issue but may lead to issues if you are chaining Auto Attendants together like submenus. Allegedly (did I spell that right??) fixed one thing, broke another.

I have not had a chance to confirm this yet. May not be the case. Just a heads up.

 

[jfilary]

Having the same problem. Installed the patch, and now it works sometimes but not every time... I am seeing 3 unique things happen on different occassions. 1.) it works as it should, 2.) kicks me back out to the main AA greeting, and 3.) name not found try again. Anyone else still had issues after applying the patch?

 

[hairlessupportmonkey]

try taking it down to 7.0.12 Embedded works much better on it.

ACSS - SME
General Geek

 

[etel]

Fixed with release 7.0.27