Embedded Autoattendant 1

[Avalon100]

Customer want to use embedded voicemail for a basic auto attendant, "Welcome if you know extension number dial it now or press 1 for sales or 2 for accounts" the issue i have is that the internal extensions start with 2xx and will clash with option 2 for accounts. Is there a way around this?

Thanks

 

[intrigrant]

Don't use option 2 as a option to chose from or renumber the stations to 8xx

 

[DaIPOTek]

As intrigant suggested the best way is to not use clashing extension numbers. If you can't change them and its a small system then you can setup some phantom sub menus, but that requires you to go through and program each extension in a submenu. Not so bad for a handful of phones, but it gets unmanageable quickly.

 

[mforrence]

Just have customer start with "for sales press 3, for accounts press 4". FYI - you should ALWAYS give the digit AFTER the name/dept. There are ways to use 2 as a single-digit code AND for extensions, but it's painful and SO not worth it.

Mike Forrence

http://www.goteamvox.com

 

[TouchToneTommy]

Start at 9 and work backwards, in case they need to add some 300 or 400 extensions at some point

 

[Ekster]

I use:

If you know the extension number of the person you wish to speak to press *
otherwise
press 1 for sales
press 2 for accounts
.
.
etc

* then goes to another AA and prompts them to enter the extension number, this way it gives you access to all prefixes.

“Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH', the paint wouldn't even have time to dry.”

Terry Pratchet