embedded attendant will not pick up

[RugyDoser]

Had IPO 9.0_829 Basic switched to IP Office Mode Essential License programmed auto attendant DAY recorded *8401 greeting definitely there dial short code *99 AAAY Feature auto attendant get busy. Ring into auto attendant incoming route to AAAY line says prealering clearing no answer any ideas. No time profiles so should go to *8401 greetings any ideas
*17 works also in Intuity mode
I have done embedded 25 times. Could cause be switching active system from Basic to IP Office

 

[Westi]

Should not cause an issue like this

Try to create a new auto attendant and be careful with the spelling, no spaces at the end or front and also a colon and not a semi colon which has happened to me a few times when the shift key was not working properly

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[snowman50]

is your your shortcode *99/AutoAttendant/AAAY
do you get silence at this stage.
when you dial *8401 can you replay back the Menu and hear it.

There were some issues a while back on software releases using DAY , try changing the name to MainAA and see it that works.
Recheck your AutoAttendant and make sure you are using the correct one
don't forget to SAVE......

 

[teletechman]

Don't use Day for the AA use something else. It was an issue in earlier releases and still might be. Use BusinessHrs for mine.
Mike

 

[joe2938]

I agree with teletechman, try another name and retest also as snowman stated make sure your short code is built correctly

 

[RugyDoser]

created 3rd auto attendant with new name used *8403 greeting and it worked (Thanks)

 

[critchey]

You should upgrade your phone system to the latest 9.0 release as well.

The truth is just an excuse for lack of imagination.