I am having difficulties with a mailbox - ext 201- when we try and change the greeting it reverts back to the old one. We listen, record, listen to make sure it is the correct (ie new) greeting and then choose submit but it isn't saving. Any suggestions? Thanks!
I am sure you have done this more than me but make sure you wait until you hear the beep before pressing 3 to save.
also are you on the correct user mailbox .
are you using *17 or the message button on the phone the user is logged in
or are you dialing a custom made short code to access mailbox
To Record or Change Your Greeting
1.Log in to your mailbox .
2.Press 3 to select the option to edit your greeting.
3.Press 2 to change your greeting.
4.When you are prompted speak your new greeting.
· The greeting must be longer than 3 seconds.
· A long (approximately 10 seconds) period of silence will disconnect you from voicemail.
5.Press 2 when you have finished recording your greeting.
6.Press 1 to listen to your new greeting. After you have listened to your greeting you can:
· Press 3 to save the new greeting. Your new greeting will be used.
· Press 2 to re-record the new greeting.
· Press 4 to save the new greeting for playing on a continuous loop. This option can be used to continually play the greeting, callers will not be able to leave a message.
Note that once this option is selected, the greeting cannot be changed back to a normal greeting except by recording a new greeting.
Thanks guys - we have done it both with visual voice and with the *17 and are saving properly. The only thing I haven't ruled out is that they are not using 201- long story - I am sending someone out with a laptop this afternoon. Thanks for the prompt responses.
I have noticed in several occasions with embedded VM that listening before saving brings up the old message so I always save before listen.
Could be on a certain software level though, I can't remeber.
With VM pro then you can listen before save, that is always working.
Used both visual VM and *17; the only thing I didn't try was to save before listening. I ended up defaulting the system, reloading as R7.27, and reprogramming. I did the R7 because I didn't have time for Avaya to swap the R8 Essential license to a new SD card and I have found the last R7 to be better than the earlier R8's. Things are working now. Long day - thanks for everyone's help.
I came across this issue when trying to change the AA greeting. It finally worked when I didn't immediately press 1, when finished recording. My next step was going to be reloading the SD Card, but didn't have to.
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