Emails Have disappeared

[CliffSP]

Exchange Server 2003
Outlook 2003, on WinXp

I have lost all emails in my Inbox since last Wednesday. I am still receiving emails, but my inbox only displays mail from last Thursday. I logged onto a different PC on Thursday and this is when my mails have disappeared. Now back on my normal PC, still nothing. I've checked my synchronise settings, I've tried importing my OST file (stored locally) but still no joy.

TIA for any thoughts...

 

[Loki1973]

Your Outlook clients are probarbly set to have the mail delivered in the Personal Folders. You should change this using Tools->Email Accounts->Change or view and then setting "Deliver mail to the following location" to your Exchange account instead of the public folder.

 

[CliffSP]

Thanks for your input. This is already set correctly. The problem is that, all emails, prior to logging onto a different machine (Thursday last week), have disappeared from my Inbox. Exchange Server says that I have 1604 items but they're not being displayed in my Inbox.

 

[Zelandakh]

What about checking archive folders?

 

[Loki1973]

If it says 1604 it has 1604.

It probarbly is something a simple as a wrong view or a filter.

 

[CliffSP]

Once again, many thanks for your assistance, but no - checked archive folder and no, there are no filters etc. in place...

regards

 

[Loki1973]

You have ontrack powertools (or similar tools) to look into the priv.edb to see if the mail is in fact in the information store.

 

[CliffSP]

Unfortunately, no - could you tell me where I can obtain this tool from?

Many thanks


Cliff

 

[nickpark]

have you got some kind of strange View enabled?.

FOR EXAMPLE,
View-> Arrange By -> Current View -> Last 7 days.

DOH !!!

 

[CliffSP]

I wished I did!!! But alas, no...

This problem has only occured since logging onto a different PC last Thursday and coming back to my usual PC today...

 

[Loki1973]

Your last post strenghtens me in my earlier suspiscion.

Check if you can find an PST file on that other PC, because I really think you mail was simply moved from the store into a PST file. The PST is local so you'll lost it if you move back to your "own" PC.

I see this happen all the time.

Without any tweaks it should be somewhere in: C:\Documents and Settings\<userID>\Local Settings\Application Data

 

[nickpark]

Yuo could try exmerge to export to a PST.

 

[CliffSP]

But it was this 'other' PC that the problem has started on. I logged onto it on Thursday to find no emails (but all Calendar, Journal, Task etc. items all there). I then suspected that my emails were being stored locally on my usual PC and not the Exchange server (for some strange reason). I waited until coming back to my normal PC today, but the problem that first occured on the other PC is happening on my normal PC now, as well. I've tried logging on to 3 different PC's, but no joy. Do you suspect my emails are in my locally stored PST file on my normal PC? I've tried importing the file, but I don't get the emails - just a duplication of calendar events...

Thanks for your help...

 

[nickpark]

Do you run cached mode?
Do you have a roaming profile?
Where are your OSTs stored?

Cached-mode with roaming profile users is not supoprted.

 

[CliffSP]

Do you run cached mode?
No

Do you have a roaming profile?
Yes

Where are your OSTs stored?
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

I think we have used cached mode before (several weeks ago).

 

[MrFusion]

Have you checked it via webmail?

 

[CliffSP]

Thanks for the suggestion, but that was the first thing I did!

 

[CliffSP]

Just to avoid any confusion, I made a mistake in an earlier posting - we don't use roaming profiles, and yes, we do use cached mode... Sorry about that.