Emails Disappearing

[fishfoodmedia]

Dear all,

this is my first post - so hello!

I have a single installtion of goldmine running on my laptop. It has a lot of emails in it (several tens of GB's in the mailbox) and several hundred contact accounts.

All the received emails are fine and perfectly stable. What is happening though is that on receiving new emails I can first of all see them on the server but when I download them they magically disappear into thin air! They're not in the trash or any other folder, just obliterated.

I have tried installing goldmine on my desktop machine and copying accross the mailbox. Again, all existing emails are fine, but new ones just disappear.

Does anyone have any idea what is going on please?

Many thanks.

 

[RobColborne]

Are all your emails in the inbox? Or have they been filed?

 

[fishfoodmedia]

The emails are viewable inthe preview pane as being on the remote server, then when I download them they just disappear.

My goldmine is set to receive the emails into the inbox before being filed into folders. But what is happening is that they are disappearing as they are supposedly coming into the inbox from the server.

I have checked that they havent been filed magically elsewhere and cant find them anywhere, so i guess they are just being deleted automatically.

 

[RobColborne]

How many emails are currently in your inbox?

Have seen an issue where if the inbox already has hundreds of emails in then new emails do just disappear when downloaded.

 

[fishfoodmedia]

Thanks. I'll try filing everything in the inbox out to folders, but it certainly isnt that full right now, not compared to how it has been in the past when I havent had any trouble.

 

[RobColborne]

Mmm...

Well I assume that it's a dBase installation that you have since it's on a laptop. In which case then it might be worth backing up your database and performing a system maintenance expecially on the mailbox and cal tables.

Also, establish if the email is actually creating a record when it's downloaded. Probably easiest way to do this is to run the following SQL query, before and then after retrieval of an email. Do this from the Lookup menu and SQL Queries option. This will do a count of your emails, if may take some time to run.

Select count(*) from mailbox

 

[fishfoodmedia]

Thanks again. I will try that. (I havent had a chance to file the stuff inthe inbox yet from the previous post though!

However, I have already run the database maintenance, a couple of times, and that made no difference to the disappearing emails.

 

[groundedagain]

It will be to many emails in your inbox. Once you file them it should resolve your problem.

Jason Wienert
Brisbane, Australia

http://www.centralcity.com.au

GoldMine, Avaya, ACCPAC CRM

 

[goner]

Are the e-mails viewable on the PENDING tab of the contact record(s) to which they should be linked?

Doug Castell
Castell Computers
(310)601-4738

http://www.castellcomputers.com

 

[fishfoodmedia]

Thanks again for the replies to this.

It definitely isnt too many emails in the inbox though I'm afraid. There's only about 20 in there.

What is odd is that if I see a list of emails online and double click on one to open it directly, then click on fast file, it is filed correctly. However, if I choose to download something from the server so it will just plop into the inbox, then it disappears.

I am currently doing a rebuild - again.

 

[fishfoodmedia]

Hi there,

just rebuilt and checked out the suggestion that they are going into the pending tab, and indeed they are!

why is that then? Can I stop it?

and where do they go if there is no client setup for them to goto the pending tab?

 

[goner]

If they're in the pending tab, that means they're likely in SOMEONE'S inbox -- just not yours.

What's the USERID field say (on the pending tab) for these e-mails? Not you?

Go to Edit|Preferences|Internet tab|Accounts|(Highlight your account)|Edit|Advanced Options.

On the left side of the screen, is there a username in that drop-down box? Does it match YOUR username (double check your username on the bottom (status) bar in GoldMine. Your username will appear just to the left of the date in the lower-right.)

If there is nothing in the box, we need to look at something else. If there is anything in the box, clear it out.



Doug Castell
Castell Computers
(310)601-4738

http://www.castellcomputers.com

 

[fishfoodmedia]

Thanks Doug,

I've checked that and all the records belonged to me. So I dont think that was it.

However, I can now happily report that it is fixed. I've done countless rebuilds but none of them have worked. Every time I chose to do a full rebuild of the whole database, to be on the safeside. This time I did maintenance on an individual file, chose mailbox only, told it not to rebuild or pack the database and set if off running. When it finished my inbox was positively bursting with all the messages which had hitherto been disappearing into the nether regions of cyberspace.

Thank you all for your help. I am very grateful.

 

[goner]

very odd. A full maintenance takes care of the plain indexing as well. Keep your recent backups (I know yo udid them prior to maintenance, right?) around for a while.. just in case you suddenly notice that all mail from a month ago back to the beginning of time has disappeared, for instance..

Doug Castell
Castell Computers
(310)601-4738

http://www.castellcomputers.com