Emails disappear from Inbox! Help!!!! 1

[noodle786]

A user at my company keeps having emails disappear from
her inbox. These emails are being permanently deleted,
and they can't even be recovered from the deleted folders
option in Outlook 2002.

I checked all of the rules that the user has, however
none are set to delete emails permanently.

I've tried uninstalling outlook, deleting all rules, but
nothing has worked.

This is the information I have:

1.We're using Outlook 2002 with Exchange 2000.

2. The user was infected with the Sorbig bug--not the
virus itself, but the bulk emails kept coming to her
inbox during mid-August. During that time I setup a rule
to permanently delete certain subjects lines, but I
deleted that rule immediately after I realized it was a
client side rule.

Is it possible that the rule looks as if I deleted it but
its still on the client side???

3. The emails being deleted have attachments, but its
random. She can get some emails with attachments. So
the problem isn't related to a specific attachment type.

4. The emails being deleted isn't related to the subject
line either.

5. The problem is coming from the client side because
she can view the emails via OWA, but as soon as she looks
at her mailbox, the emails are immediately deleted.

Thanks in advance if you can help me!!!! Any suggestions
are greatly appreciated.

Thanks
Nadya

 

[smah]

Could they just be hidden from view? Check View, Current view, make sure Outlook isn't set to view only unread messages.

 

[noodle786]

Yeah I checked that but no luck, filtering is set to off, and she can see both read and unread messages.

 

[mosmas]

When you deleted the rule, did you delete if from the client side or server side? Here is what you can try:

1. Try to disable all the rules from the client side.
2. If this fails, delete the user's account, reboot and recreate it. This, however, will delete all the custom settings that the user had made.

I hope this helps.

mosmas

 

[noodle786]

Thanks for all your help. Mosmas, I think your right I kept trying to find the rules on the server side but couldn't see it. I ended up unchecking all the rules i could see in rules wizard then closed out of it. I then opened rules wizard again, which gave me a message to choose either to use server side rules or client side. I chose server. I then saw the client side rule that was causing the problem. Deleted that and that was it. I thought it was strange that I had to do all that, plus all my server side rules were deleted but I'm just happy it worked.