Emails deleting from inbox when replying to sender

[wellerw]

I have a user that is using Outlook 2000, and when they reply to an email, the email disappears from the inbox.

Does anyone know why this might be happening?, I cant see an option for it anywhere.

Thanks
CJ

 

[bostjan]

Hi,

Check if you have any rules wizard in Outlook client.

Bostjan

 

[wellerw]

dont have any rules, or filters activated.

I think it might be a virus so am going to do a sweep.

 

[Davetoo]

Try this. Send the user an email with a specific word in the subject, make it unique. Have the user reply to it, then do a search for that unique word to find out where the email is located.


I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[saddatabid]

Sometimes this happens if that user is accessing emails at two different workstations at the same time. In the case Outlook is probably being accessed by two people.

There could be a security breach, in my case it was!

Change users password, log off, and log in to see if problem persists.

 

[xmsre]

If the user has the view in outlook set to "unread messages" instead of "messages"...

 

[Davetoo]

"If the user has the view in outlook set to "unread messages" instead of "messages"..."

Cripes...I hate it when I forget the obvious. Definately check that first, it's under View-Current View.


I'm Certifiable, not certified.
It just means my answers are from experience, not a book.