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Emails AutoPreview but won’t Open in Outlook’02

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xrdguy

Technical User
Nov 26, 2004
6
US
In a small fraction of the emails I receive, I can read only the first three lines of the message in my Microsoft Outlook’s “AutoPreview”, but none of it when the message is opened or in a “Preview Pane” if I switch that on. However, if I repeatedly attempt to open the email message, it will sometimes open successfully, on anything from the 2nd to the 20th or 30th attempt, and if it does open once, it then does so every subsequent time. (I thought computers were supposed to be deterministic, reproducible machines.)

If the message is a Reply, I see only the quotation of my message. This has occurred in a fraction of the emails from a correspondent who uses Netscape as his service provider [X-Mailer: MIME-tools 5.41 (Entity 5.404)], and in single messages received from users of X-Mailer = Lotus Notes and Openwave WebEngine. The same behavior has been seen both before and after the last big MS Office update, and the Windows XP Service Pack 2 installation. Searching for commonalities among the non-openers, I find that all of them have the “on behalf of” form in the “From:” line and “Content-Type: multipart/mixed” and “Content-Transfer-Encoding: binary” in the header (seen via View/Options). Also, they might all be “Reply”s to my messages, but I’m not certain, since part of the evidence gets destroyed each time one of them changes from non-opening to opening status. Some messages with those properties open on the first try, but that seems consistent with the second sentence above. All instances of the “on behalf of” “From:” line have the same address before and after that phrase, which I take to mean that the sender is sending from a lap-top instead of his home PC.

I am running:
Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
MS Outlook 2002 SP3 (as part of MS Office Professional) (NB: not Outlook Express)

Whattheheck is going on?
How do I fix it/read those messages?
(preferably without requiring senders to change what they are doing or re-send messages)
If you don’t know, who might?

Thanks, XRDGUY
 
A work-around found somewhere, maybe Google forums?
Open the (invisible) reply, "Save As" in .msg format, and open that in Notepad. Search among the funky characters for the actual reply message text. Awkward, but better than not seeing the message at all.
But why hasn't Microsoft fixed this years ago?
XRDGUY
 
Easier: Just double-clicking the .msg file causes it to open in a regular Outlook e-mail window. No need to search through lots of garbage characters in Notepad.
XRDGUY
 
xrd guy - i had same problem you posted back in march, and wondering if you ever found a solution. basically, replies to certain emails cannot be opened in outlook 2002, but are seen thru the auto prview option.

running windows 2000 sp 4.

thanks for your advise.
onip
 
The work-around described is all I ever found. Since my previous post, there has been either one or zero e-mails exhibiting the problem, so I've quit looking for a better, "proper" fix. Hang in there.
 
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