Email Notification

[phonetechgal]

From the MMS Internet messaging message delivery test, I can run a successful send mail test from the MSS to a valid email address on the domain that arrives in my Microsoft Exchange mailbox, but for message notification when a mailbox has automatic notification turned on in thier subscriber options assistant tab, they never receive a notification to email letting thme now they have a message in thier mailbox. Need assistance fixing.

 

[KenMeans]

It must be a problem with the SMTP server on site where it is not allowing a relay. Are you using the mail gateway in the MSS?

Ken Means

http://www.tel-is.com

 

[phonetechgal]

No gateway is set

 

[KenMeans]

If you want email to go outside the domain to the internet you will need to add a mail gateway. And the SMTP server must be setup to allow relaying from the MSS box.

This may or may not cause other problems if you are also sending email internal to the customer domain as the SMTP server and the firewall will need to know who is where and that it is allowed to send it.

Are you using an MNS system or networked with any other system on the customer site?

Ken Means

http://www.tel-is.com

 

[phonetechgal]

No additional machines other than the 2 MAS-MSS.

 

[KenMeans]

then you will need to get with the email people and have them do what ever to let you send via the SMTP server

Ken Means

http://www.tel-is.com

 

[twix79]

Keep in mind too that the automatic notification in MM only works for a call answer message. If the message was sent via email, or even voicemail, it will not trigger a notification. This is an issue that will hopefully be addressed soon.

 

[phonetechgal]

What do you mean by "call answer message"?

 

[twix79]

A call answer message would be one that is created when someone calls a number and it rolls into voicemail and a message is left. That will trigger an automatic notification via email. If instead someone logs into their mailbox, creates a message and sends to another mailbox, that will not trigger a notification. Same thing goes for an email message to the mailbox, no notification will be sent.

 

[phonetechgal]

well thats how its working, but still no notification. if we send from the utility in the MSS, message goes through with no problem

 

[KenMeans]

from what utility the test one on the MSS?

Ken Means

http://www.tel-is.com

 

[phonetechgal]

Internet messaging-tests-mail delivery

 

[KenMeans]

So you are sending to a outside email and it works? what are you using as the from email?

Ken Means

http://www.tel-is.com

 

[phonetechgal]

testing one more time.... awaiting verfication in touch in a few...

 

[ChuckRCT]

I would use the Operational History viewer and the Internet Messaging logs to make sure that the MSS is actually trying to send out the email notification (see twix79's response). The Internet Messaging logs will also give you some good information as well as an indication if there are any errors.

If the MSS "thinks" it is sending out the notification, then it is time to start looking towards the network side.

 

[phonetechgal]

test is ok from the Internet messaging test menu on the MMS from an MM user ext to a user email address on the exchange server.
But not ok when you leave a message in a MM mailbox that has notification turned on.

 

[KenMeans]

Where is the notification being sent to

Ken Means

http://www.tel-is.com

 

[84Mike]

Do you have the email address setup in the Subscriber Options for that mailbox?

 

[phonetechgal]

Yes, valid email address is setup in sub options.

 

[phonetechgal]

To answer Kean means question, the notification is being sent to a users email address being served by our exchange server in the same domain