Email Invoice reults in multiple emails being sent.

[dbant2003]

We are having trouble sending invoices by email and once the inovice is being transfered to the email client it will creates multiple emails being sent. Is there anyone who knows why this would be happening. I am thinking that maybe it is sending multiple emails because there are many detail sections within the invoice that are not suppressed if they are blank.

 

[dbant2003]

I would like to add some more information to clarify what we are exepriencing. We want to start sending invoices to customers via email. When we try to do this in OE the invoice is transfered to a message but what is occuring is there are multiple emails created for the same invoice and sent to the customer. Can anybody send me information on how to fix this problem. I thought it might be a Crystal problem not sure though. Any help would be appreciated.

 

[Lancedac]

What happens when you print to the screen or printer? Do you get multiple copies of the same invoice also? Which of the invoice specs are you using? Is it customized or did you convert it from a previous version?

 

[dbant2003]

When we print the invoice to screen and printer we only get one invoice. It is once it goes to email that it creates multiple emails. We have converted the invoice from a previous version with small customations.