Email in mailbox will not delete

[Macinslaw]

I realize that this may not be an Exchange issue, but it still might be, hard to tell:

I have a user who is trying to delete an email ffrom her inbox. When she does, she receives an error, "Not enough disk space to complete that operation". I checked and she only has 1100 KB in her mailbox. I go into the MAPI drive to try to delete it, and I get an error, "Path does not exist", basically saying that the file doesn't exist. I can see the file and I can bring up properties on it. Although the properties show that the computer does not know what kind of file it is, so it does not bring up the security tab. Also, if I try to change it, the changes do no take.

We recently changed exchange servers, we hired a firm to migrate everything over, all permissions, etc. They sucked and we ended up having to do the job. The only weird thing about the crossover is that the postmaster mailbox was not pulled over, as the email we are trying to delete came from postmaster. I sparked up the old exchange services on the old server, 'moved' the mailbox, deleted the inbox, and tried aain. No change. But when I shut down the exchange services on the old server, the postmaster mailbox was no longer accessible.

Strange, eh?

 

[Zelandakh]

When you say MAPI I have a worrying feeling you mean the dreaded M drive?

Try Outlook Web Access on it, that may do it. If not, exmerge her mailbox, delete it, recreate it and exmerge it back in.

 

[Macinslaw]

Yes, I am referring to the dreaded m drive, which is a MAPI connection into the Exchange mailboxes.

YIKES! That's rather scarey! No other way around this issue? And by the way, thanks for the post. I was beginning to think no one has ever done this before!

-Mac

 

[Davetoo]

Never touch the M:\ drive, period. No exceptions.

If you can't delete it via OWA, then the other procedure should be used per Zelandakh's post. Nothing scary about it really, pretty straight forward operation. Just be sure when you exmerge the mail out that you open up the PST and make sure the offending email is gone.

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.
The poster formerly known as lander215