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Email from Intuity
- Thread starter cwjr
- Start date
If you have a velocity package intuity (I am sure rel 5 is included here) then you can set up a POP mail account from your outlook client to retrieve the VM messages and populate them into your client box. They come out in an .lvp format as opposed to wave so you would need to use avaya voice player to listen to them...or convert them to .wav.
Avaya Voice player is free
Avaya Voice player is free
- Thread starter
- #5
You can find the information in the intuity administration docs on avaya.com
Essentially you make the mail server and the intuity aware of each other (settings are in the guide...again it is fairly intuitive once you look at it). Then you can configure the POP service on the intuity and the client.
Essentially you make the mail server and the intuity aware of each other (settings are in the guide...again it is fairly intuitive once you look at it). Then you can configure the POP service on the intuity and the client.
This is for internet messaging but it has the steps for pop3 in it...hope it helps
Activating Internet Messaging
Overview of Activating Internet Messaging
There are important issues to consider before beginning to activate the Internet Messaging feature. Check the Planning and Security sections of Internet Messaging Concepts and confirm that these issues have been addressed.
The Internet Messaging feature is already installed when your new Avaya Intuity system arrives. However, a number of steps are required to have the feature work properly for your network and subscribers, including activating the feature, administering the Intuity AUDIX screens, and administering the Internet Messaging screens. After these steps are completed, subscribers can send and receive messages.
If you purchased an offer from Avaya, a consultant should have been scheduled in advance to assist with the activation. Contact your Avaya account representative.
This chapter describes information to gather and procedures to complete for the activation process, including:
Activation Package Contents
Internet Messaging Worksheets
Administering Intuity AUDIX for Internet Messaging
Using and Administering the Internet Messaging Feature
Activation Package Contents
When your new Avaya Intuity system arrives, the Internet Messaging software is already installed. Later, when you have the feature activated, additional materials are sent. Check the contents of the activation package.
Verify that it includes:
Internet Messaging site license
Avaya Voice Player — Two 3.5-inch diskettes, containing:
Microsoft Windows 16-bit Voice Player and Apple PowerMac Voice Player
Sun Solaris Voice Player
Note: Avaya Voice Players are also available from the Avaya website,
User template — 3.5-inch diskette
Note: English text of the user template is also available in Notifying Subscribers of Email Capability and Setup. User templates in English and 12 other languages is also available from the Intuity AUDIX Release 5.0 Documentation CD, in the lucntdoc\intuity\m5build\imia_txt directory.
Internet Messaging Worksheets
This section includes three worksheets that are used to record information you must have to activate Internet Messaging properly. Print these worksheets. As you complete a procedure, make a check mark in the " " column.
Intuity AUDIX Environment
The following table is a worksheet for recording the characteristics of the Intuity AUDIX environment.
Table: Intuity AUDIX Characteristics Determine: Comments
Whether at least two trusted servers are available and activated for Internet Messaging
Note: Additional trusted servers can be purchased through your Avaya account representative.
Names of the Internet Messaging trusted servers
Messaging: ______________________ (recommended: internet)
Administrative: ___________________ (recommended: internetd)
Passwords for the trusted servers
Messaging: ______________________
Administrative:____________________
If used, the Intuity AUDIX IMAPI password
Password: _______________________
Whether TCP/IP networking is activated on your Intuity AUDIX system
From the Avaya Intuity Main Menu select:
TCP/IP Administration
Network Addressing
Record the TCP/IP settings.
Whether at least 32 IMAPI sessions are activated and sufficient additional sessions are available to operate Internet Messaging
Note: This number must include sessions for subscribers who are logged into their mailboxes using Message Manager or a POP3 client through Internet Messaging.
From the Avaya Intuity Main Menu select:
Feature Options
Record the IMAPI and TTS settings.
Note: If you answered "No" to questions 5, 6, or 7, contact your Avaya account representative about upgrading the Intuity AUDIX configuration.
If you are implementing Text-to-Speech (TTS) capability through the telephone subscriber interface, whether at least two sessions are available and activated
What World Wide Web browsers and versions you are currently using for HTTP access
List the browsers:
LAN Environment
The following table is a worksheet for recording the characteristics of the LAN environment.
Table: LAN Characteristics Determine: Comments
Whether an Ethernet connection is available for the Intuity AUDIX on your LAN
The network interface type to be connected to the Intuity AUDIX
___Auto-Detect ___10/H ___10/F
___100/H ___100/F
Note: Check with the network administrator for this type.
Whether TCP/IP is currently running on your LAN
Whether a TCP/IP stack is running at the client workstation or on the email server
If a stack is not running, install one of these TCP/IP stacks:
TCP/IP-32 by Microsoft (Windows, Win'95, NT)
Chameleon Version 4.x by NetManage
OnNet Version 1.2 or greater by FTP Software
PC-NFS Pro by SunSoft
Lan WorkPlace/WorkGroup Version 4.2 or greater by Novell
Email Services Environment
The following table is a worksheet for recording the characteristics of the email services environment.
Table: Email Services Characteristics Determine: Comments
Whether the Intuity AUDIX server will be the primary mail server to send and receive mail
a. If not, what type of mail server will be used?
___Microsoft Exchange ___cc:Mail
___Novell Groupwise ___UNIX
___Netscape ___Other
b. If not, provide mail server information:
Mail gateway host name: __________________
Mail gateway IP address: ___________________
Whether POP3 clients will run on subscribers' workstations
What POP3 clients are used
Note: Microsoft Outlook requires a software patch to function as a POP3 client. The patch can be downloaded from Microsoft's web site at ___Microsoft Exchange 5.0
___Netscape Navigator 3.01
___Eudora 3.3
___cc:Mail 8.0
___Microsoft Outlook '97
___Outlook Express
___Novell GroupWise 5.2
___Other
Intuity AUDIX name
(must be unique):
This name should be the same as that used in the machine name field in AUDIX Administration and the Host Machine Name in Network Addressing. Confirm this name by following these steps starting at the Intuity AUDIX main menu:
AUDIX Administration
At the enter command: prompt, enter display machine.
Read the Machine Name field.
The name must be unique. It cannot start with a number and cannot contain any embedded spaces. For example, "denver_1" is allowed, but "denver 1" is not.
Intuity AUDIX IP address
Check with the PC or LAN administrator for this address. Use values that do not conflict with current assignments in other parts of the network.
Intuity AUDIX subnet mask:
The subnet mask is used to determine which bytes of the IP address specify the network and host addresses. The subnet mask is an optional field.
The default value might conflict with your LAN configuration. Check with your PC/LAN system administrator to ensure compatibility.
Leave the field blank if no subnet mask is used.
Default gateway IP address:
This address is only used if the network includes a gateway machine that serves to connect to addresses on other LANs. Leave this address blank if the Avaya Intuity system communicates only with other machines on the same LAN.
Local Domain Name:
DNS server IP addresses:
DNS Server-1 IP address: _______________________________
DNS Server-2 IP address (optional): _______________________________
DNS Server-3 IP address (optional): _______________________________
DNS Server-4 IP address (optional): _______________________________ Check with the PC or LAN administrator for this address. Use a value that does not conflict with current assignments in other parts of the network.
Whether you will distribute the Avaya Voice Player with the email autoresponder
Whether subscribers can download the Avaya Voice Player from a web page provided by the Intuity server
Administering Intuity AUDIX for Internet Messaging
This section describes how to administer the Internet Messaging server and the necessary fields in the Intuity AUDIX administration screens. The process consists of the following steps:
Confirm that the three Internet Messaging Worksheets have been completed.
Verify that TCP/IP networking is operating, or administer TCP/IP networking on the Intuity AUDIX server.
Set up IMAPI sessions for Internet Messaging server access to Intuity AUDIX.
Define two Internet Messaging trusted servers on the AUDIX server and administer access for them (including the surrounding security requirements).
Update the IMAPI password, if necessary. If any other trusted servers are set up, you must use the same IMAPI password in Internet Messaging.
If purchased, set up Text-to-Speech sessions.
Administering TCP/IP Networking on the Intuity AUDIX
TCP/IP is a set of protocols that links computers across a wide variety of networks. A TCP/IP connection to the AUDIX server is required for the Internet Messaging trusted servers to communicate with AUDIX. TCP/IP networking also is required for SMTP processing.
TCP/IP is administered once, regardless of how many applications on the Intuity AUDIX server require the TCP/IP addresses. TCP/IP administration must be completed if your Intuity AUDIX system uses Message Manager, trusted servers, or TCP/IP digital networking.
If your system does not already have TCP/IP administered, complete the steps in Setting Up a Network Interface Card and Changing TCP/IP Administration.
Setting Up IMAPI Sessions for Trusted Server Access
IMAPI is the software that allows access to Intuity AUDIX mailboxes. Whenever a trusted server accesses an AUDIX mailbox, it uses an IMAPI session. Depending on the Intuity AUDIX model you purchased, there can be up to 96 active sessions simultaneously. Some of these sessions must be set for trusted server use.
Both POP3 clients and Intuity Message Manager require an IMAPI session to access an Intuity AUDIX mailbox. These two programs use an IMAPI session for only a short time. This means that the administered sessions can be shared among a number of clients.
Use the following procedure to administer the maximum number of IMAPI sessions that the trusted servers can use simultaneously. It does not guarantee that an IMAPI session is available because all sessions might be in use. If sessions are denied, you may need to purchase more. Contact your Avaya account representative to determine the correct configuration.
To set IMAPI sessions for trusted servers:
Start at the Avaya Intuity Main Menu and select:
AUDIX Administration
The system displays the AUDIX Command Prompt Screen.
At the enter command: prompt, enter change system-parameters imapi-options
Note: Changes to fields on this screen directly influence how Internet Messaging operates. For more information about the related fields in Internet Messaging and implications of changes to the Intuity AUDIX fields, see Defining Two Internet Messaging Trusted Servers.
The system displays the System-Parameters IMAPI-Options Screen.
Set the Maximum Simultaneous Sessions: field to the same value as that in the Total Sessions Purchased: field.
In the Simultaneous Sessions Available for Trusted Server Access: field, enter a value that is 2 more than the current value. (For example, if the current value is 2, enter 4
The size of your platform determines the maximum value in this field. If you have a:
MAP/5P or MAP/40P, enter 4
MAP/100P, enter 6
Enter 5 in the IMAPI Session Timeout: field.
Enter 5 in the Trusted Server Session Timeout: field.
Enter y in the Message Transfer? field.
Press F3 (Enter) to save this information to the system database.
The cursor returns to the command line, and the system displays the following message:
Command Successfully Completed
Continue with the next section, Defining Two Internet Messaging Trusted Servers.
Defining Two Internet Messaging Trusted Servers
A trusted server is a software application in a domain outside of Intuity AUDIX. It has its own login and password that launches an IMAPI session to process information. Trusted servers provide an additional layer of security. The Internet Messaging software uses two separate trusted servers that must be defined in the Intuity AUDIX system.
Note: In this section, the first trusted server is referred to as the messaging server and the second trusted server as the administrative server.
This procedure sets a password that the trusted server must use to access the Intuity AUDIX system. A secondary layer of security sets a separate IMAPI password that the trusted server must use to invoke an IMAPI session. The use of this additional password is optional, but is strongly recommended. See Administering the IMAPI Password for more information.
Before You Begin
Before adding the Internet Messaging trusted servers to the system, find these two values on the Internet Messaging activation worksheet:
The TCP/IP address for the AUDIX server
Two Internet Messaging trusted server names
The server names are the default entries on the Internet Messaging Trusted Server Administration screen.
The messaging server name is part of the address of external, Internet-bound email sent by Intuity Message Manager users. Use a messaging server name that implies this destination.
Tip: Use the list machines and list trusted-servers commands to view all existing machines in your network.
If you use server names other than what is recommended, they must be unique, not only from each other, but from all other machine names in the network, including fax call delivery machines.
In addition, the server names must comply with the guidelines for naming machines. See digital networking administration for more information on naming conventions.
Note: Perform this procedure twice, first for the messaging server, and then for the administrative server.
Adding the Messaging Trusted Server
To add the messaging trusted server:
Start at the Avaya Intuity Main Menu and select:
AUDIX Administration
The system displays the AUDIX Command Prompt Screen.
At the enter command: prompt, enter add trusted-server
The system displays the Trusted-Server Profile Screen.
Note: Use the list trusted-servers and list machines commands to view existing names and make sure that you are not using a name that is already assigned.
In the Trusted-Server Name: field, enter the name from the worksheet for the messaging trusted server.
Enter an alphanumeric password from the worksheet that the trusted server must use to log in to the Intuity AUDIX server.
The password is displayed as you type. After saving the entries, the system displays asterisks (*) for security reasons in place of the password characters.
Record this password. It is entered in Internet Messaging on the Trusted Server Administration screen and must match exactly.
Enter the TCP/IP address of this Avaya Intuity system from the worksheet.
Enter Internet Messaging in the Service Name: field. Type exactly as it is listed here, including capitalization.
Both trusted servers use the same service name, which must be Internet Messaging. The field is case-sensitive; use upper-case and lower-case letters as displayed on the Intuity AUDIX.
Enter y in the Access to Cross-Domain Delivery? field.
Accept the default 1 for the Default Community Number field.
Press TAB to move through the Trusted Server ID: field. The next ID is generated for you.
Enter 10 in the Minutes of Inactivity Before Alarm: field.
Note: The entry in this field must be higher than the entry in the Check for new mail every field on the Internet Messaging Mail Options Screen. Otherwise, a major alarm is generated because it appears that Internet Messaging is not active.
Press F3 (Enter) to save the information in the system database.
The cursor returns to the command line, and the system displays the following message:
Command Successfully Completed
Continue with Adding the Administrative Trusted Server.
Adding the Administrative Trusted Server
To add the administrative trusted server:
At the enter command: prompt, enter add trusted-server
The system again displays the Trusted-Server Profile Screen.
In the Trusted-Server Name: field, enter a name from the worksheet for the administrative trusted server.
Note: Use the list trusted-servers and list machines commands to view existing names and make sure that you are not using a name that is already assigned.
Enter a password from the worksheet that the trusted server must use to log on to the AUDIX server.
The password is displayed as you type. After saving the entries, the system displays asterisks (*) for security reasons in place of the password characters.
Record this password. It is entered in Internet Messaging on the Trusted Server Administration screen and must match exactly.
Enter the TCP/IP address of this Avaya Intuity from the worksheet.
Enter Internet Messaging in the Service Name: field. Type exactly as it is listed here, including capitalization.
Both servers use the same service name, which must be Internet Messaging. The field is case-sensitive; use upper-case and lower-case letters as displayed on the Intuity AUDIX.
Enter n in the Access to Cross-Domain Delivery? field.
Accept the default 1 for the Default Community Number field.
Press TAB to move through the Trusted Server ID field. The next ID is generated for you.
Accept the default 0 in the Minutes of Inactivity Before Alarm: field.
Press F3 (Enter) to save the information in the system database.
The cursor returns to the command line, and the system displays the following message:
Command Successfully Completed
After adding both Internet Messaging trusted servers, check the worksheet to determine whether the IMAPI password will be used. If the IMAPI password:
will be used, then go to Administering the IMAPI Password.
will not be used, then go to Administering Text-to-Speech.
Administering the IMAPI Password
The IMAPI password provides an additional layer of security for use with trusted servers. The password is optional until it is administered for one trusted server. It is then required each time any trusted server requests a session with the Intuity AUDIX system. The password cannot exceed 8 alphanumeric characters.
Note: Since trusted servers are used by many Intuity AUDIX features, this password might already be established.
If you want to use the IMAPI password, but it has been forgotten, you must change the password. If the password is changed, be certain that all uses of the password are updated to incorporate this change. Otherwise, all other features that use the IMAPI password stop working. A 7716 major alarm is generated, which requires that remote services call the Intuity AUDIX to clear the alarm.
Determine whether the IMAPI password must be added or changed. If it:
need not be added or changed, then exit Intuity AUDIX administration and go to Administering Internet Messaging.
needs to be added or changed, then complete the following steps:
From the Avaya Intuity main menu, select AUDIX Administration.
The system displays the AUDIX Command Prompt Screen.
At the command prompt: enter change imapi
The system displays the change imapi-password screen.
Enter the existing password in the current password field.
Enter the new password in the new password field.
Press F3 (Enter) to save the change.
Enter exit at the command prompt to leave the AUDIX Administration screen.
Continue to Administering Text-to-Speech.
Administering Text-to-Speech
If you plan to enable the use of Text-to-Speech (TTS) through the telephone user interface (TUI), TTS sessions must be purchased and activated. Schedule the purchase and activation with your Avaya account representative.
To administer text-to-speech:
Log in to the Avaya Intuity system using the sa login.
Start at the Avaya Intuity Main Menu and select:
Feature Options
The system displays the Feature Options Window.
On the Feature Options Window, verify that the Text-to-Speech Sessions line in the Current column has a value of 1 or more.
Press F6 (CANCEL) to return to the Avaya Intuity Main Menu.
At the Avaya Intuity Main Menu, select:
AUDIX Administration
The system displays the AUDIX Command Prompt Screen.
At the enter command: prompt, enter change system-parameters features
The system displays the System-Parameters Features screen, page 1.
Press F7 (Nextpage).
The system displays the System-Parameters Features Screen, Page 2.
Press TAB until the cursor is in the Text to Speech Conversion: field.
Press F6 (Choices) to display the choices for this field.
Select headers-and-bodies and then press F3 (Enter) to select this option.
The text-to-speech feature checks this field to determine what is read to the listener. Selecting the headers-and-bodies option means both the body and heading information of an email message is read.
Press F1 (Cancel) to exit the System-Parameters Features screen and then type exit or another administrative command at the enter command: prompt.
Continue to Using and Administering the Internet Messaging Feature.
Using and Administering the Internet Messaging Feature
Once the trusted servers are administered on the Intuity AUDIX system, you can complete the initial administration in the Internet Messaging screens. At the minimum, this administration includes:
Defining the local domain name and DNS servers or, if used, the mail gateway.
Entering the trusted server names and passwords. If used, enter the IMAPI password.
Entering the postmaster extension to which status messages will be sent.
Administering any other desired options, such as POP3 access, voice player through the Autoresponder, etc.
Since Internet Messaging presents a different interface than the other Intuity AUDIX screens, this section includes a description of and procedures for using this new interface. After you know how to use the interface, you can administer the Internet Messaging feature for sending and receiving messages on the Avaya Intuity system. The topics in this section include:
Using the Graphic or Console Interfaces
Administering Internet Messaging
Testing the Operation of Internet Messaging
Using the Graphic or Console Interfaces
Although it is possible to administer Internet Messaging through the Intuity AUDIX system console, a simpler graphical interface has been developed for you to use with an increasingly popular tool, the World Wide Web browser. This interface gives the following additional capabilities:
A common interface, regardless of operating system
Remote access from any location using a telephone line, a modem, and an Internet connection
Graphical displays of data that show relationships between variables that cannot be derived through a textual interface
Electronic links to and from additional screens or useful locations
Context-sensitive help, with online procedures and troubleshooting steps
The following browsers are known to function properly for Internet Messaging administration:
For Microsoft Windows-based systems, Netscape Navigator 3.01 or Communicator 4.04, or Microsoft Internet Explorer 3.0 or 4.0
For Apple PowerMac-based systems, Netscape Navigator 3.01 or Communicator 4.04
For Sun Solaris-based systems, Netscape Navigator 3.01 or 4.03
For an example of the graphic interface, see the Trusted Server Administration Screen.
To administer Internet Messaging using the console with a textual interface, see Displaying the Console Text Interface Screens.
Displaying the Graphic Interface Screens
To display the Internet Messaging screens:
Open your internet browser program.
Enter the Avaya Intuity's URL by entering the system's address in this format: where machine is your system's machine name in Intuity AUDIX and domain is your company's selected domain name. The domain name is determined by your company's network administrator or the internet service provider (ISP).
When the URL is validated and sent, the system displays the Intuity AUDIX HTTP Main Menu Login screen.
Enter the same login and password as you would use at the Intuity AUDIX console login.
When the login information is validated and accepted, the system displays the Intuity AUDIX HTTP Main Menu.
Select:
Internet Messaging
The system displays the Internet Messaging Main Menu Screen.
Select any of the Administration, Maintenance, or Help menu items.
Navigation
Hypertext links simplify Internet Messaging navigation. Clicking one of these buttons displays or takes you to a different window:
Floating Menu
Displays the main menu in a separate, movable window. Selections from this menu are displayed in the main browser window.
Previous
Takes the main browser window to the prior logical screen for administration or maintenance.
Next
Takes the main browser window to the next logical screen for administration or maintenance.
The Avaya logo
Takes you to the Internet Messaging main menu.
Buttons
Clicking one of these buttons or links takes an action:
Question mark buttons (?)
Displays context-sensitive help for each field.
Submit
Must be clicked to send field changes to the server. Otherwise, server files are not updated.
Help
Displays an overview description for the screen's contents. Field-specific information follows the overview. Links to procedural and troubleshooting help also are provided under this button.
Reset
Reads the existing file contents and refreshes the fields with that data. Unsaved entries are lost.
Add
Found only on the Restrictions and Miscellaneous screens. Adds a list item.
Delete
Found only on the Restrictions and Miscellaneous screens. Removes a list item.
Apply Changes
Found only on the Restrict Administration by Machine screen. Restarts the email server so that the updated list is used immediately. Does not affect the Intuity AUDIX server.
Displaying the Console Text Interface Screens
If a compatible graphical browser is not available or if you prefer to work at the system console, you may use a text-only version of the Internet Messaging screens.
To use a text-only version of the Internet Messaging screens:
Start at the Avaya Intuity Main Menu and select:
Internet Messaging Administration
The system displays the Internet Messaging main menu in text form.
Press TAB to highlight one of the menu options, then press ENTER.
The system displays a screen similar to the Trusted Server Administration Screen, Text Version.
Press F1 (List).
The system lists the navigational keys for the textual interface.
Administering Internet Messaging
Administration changes on the Internet Messaging screens are required so that the system operates properly in your location. After becoming familiar with the operation of Internet Messaging and the type of traffic your subscribers generate, you can use these screens to improve the management of the feature's operation.
To administer Internet Messaging:
Open your internet browser program.
Enter the Avaya Intuity's URL by entering the system's address in this format: where machine is your system's machine name in Intuity AUDIX and domain is your company's selected domain name. The domain name is determined by your company's network administrator or the internet service provider (ISP).
When the URL is validated and sent, the system displays the Intuity AUDIX HTTP Main Menu Login screen.
Enter the same login and password as you would use at the Intuity AUDIX console login.
When the login information is validated and accepted, the system displays the Intuity AUDIX HTTP Main Menu.
Select:
Internet Messaging
The system displays the Internet Messaging Main Menu Screen.
On the Internet Messaging main menu, under Administration, click the TCP/IP Networking Administration menu option.
The system displays the TCP/IP Networking Administration Screen.
In the Local Domain Name: field, enter the local domain name from the worksheets.
Note: The local domain name field name is displayed in bold characters, which means that it is a required field. Internet Messaging will not function properly until required fields and fields with defaults have correct entries.
Complete at least one of the following fields:
Mail Gateway Machine Name:
Mail Gateway IP Address:
DNS Servers, DNS-1:
Note: Internet Messaging places default values in many fields to simplify initial setup. As usage patterns become clear, you can adjust the fields that have defaults to the most appropriate value.
Click Submit and then Next.
The system displays the Trusted Server Administration Screen.
The entries on this screen must match the Intuity AUDIX entries on the Trusted-Server Profile screen.
In the Name: fields, enter the trusted server names for the Messaging Server and the Administrative Server from the worksheets.
In the Password: fields, enter the trusted server passwords for the Messaging Server and the Administrative Server from the worksheets.
If the passwords were previously entered, the fields contain asterisks (**).
In the IMAPI Password for both servers: field, enter the IMAPI password (if used) from the worksheets.
At the bottom of the screen, click Submit and then Next.
The system displays the General Options and Settings screen.
Check the contents of each field for the correct entry.
Leave the values on this screen unchanged unless the traffic volume, subscriber requests, or other system requirements dictate otherwise.
Note: The default value for the Text component character set: field is iso-8859-1. Changing this option to anything other than the default affects other Intuity AUDIX features. For more information, click the Help button.
If you are enabling POP3 access, check Yes in the POP3 enabled? field.
Security Risk!
If you enable POP3 message access, password integrity is compromised during each login. Therefore, Avaya recommends that you administer the access for use only behind a corporate firewall, and that you disable mailbox access from outside the firewall. See Security for more information.
If this field is enabled, Avaya is not responsible for any theft of service that may result.
At the bottom of the screen, click Submit and then Next.
The system displays the Mail Options Screen.
In the Postmaster Extension field, enter the extension number of the person who can respond to status messages for Internet Messaging. If the Postmaster does not have an AUDIX mailbox, create one. See Adding, Changing, and Removing Subscribers for more information.
Initially, a large number of status messages might be sent to the Postmaster. However, after the system is functioning properly, messages should decrease dramatically.
At the bottom of the screen, click Submit and then Next.
The system displays the Restrictions and Miscellaneous menu.
Click the Auto-Respond Mailbox Administration menu option.
The system displays the Auto-Respond Mailbox Administration screen.
Select either Enabled or Disabled for each player.
On the Auto-Respond Mailbox Administration screen, note the Auto-Respond Mailbox address and the Access to the Voice Player Delivery form address. You'll need these addresses to customize the user template in Informing Subscribers of Email Capability and Setup.
Administer any remaining fields that may be required for your system by continuing through the rest of the Administration screens. Click Next at the bottom of each page or return to the menus as needed.
Continue to Testing the Operation of Internet Messaging.
Testing the Operation of Internet Messaging
After Intuity AUDIX and Internet Messaging are administered, run the following tests to confirm that all network connections are established and that the system is operating properly.
On the Internet Messaging main menu, under Maintenance, click the System Control & System Status menu option.
The system displays the System Control & System Status screen.
Check the Internet Messaging status: field. The status should be Running.
Click the Next button at the bottom of the screen.
The system displays the Tests menu.
Note: For an explanation of how to run the test or of the test results, click the Help button at the bottom of each Internet Messaging screen.
Run the Ping test for all of the network routers, Intuity AUDIX, and mail gateway. Test each host name or IP address.
This test checks whether this and another system have physical connectivity and that each interface is running.
Run the Name Server Lookup test for the Intuity AUDIX and mail gateway. Test each host name or IP address. Use the name format of hostname.domain. For example, use the name intuity.dr.avaya.com, not just intuity.
This test determines whether a system can be looked up through the domain name servers assigned on the TCP/IP Networking screen. If domains can be looked up, messages can be delivered to them.
Run the SMTP Connection test for the Intuity AUDIX and mail gateway. Test each host name or IP address.
This test validates the mail protocol connection between this Intuity AUDIX and another machine.
Run the POP3 Connection test for the Intuity AUDIX. Test each host name or IP address.
This test calls a network host using TCP/IP to determine whether the host's POP3 interface is running. If the connection works, POP3 communication through Internet Messaging is working.
Run the Mail Delivery test for a known Intuity AUDIX extension and password, and a valid email address.
This test validates whether the mail system is functioning by sending a message through the Intuity AUDIX system to an existing extension. Go to the extension and verify that the test message was delivered.
Return to the Internet Messaging main menu and click the Internet Messaging Logs menu option.
The system displays the Log selection icons and the Admin/Events Log.
Check each log for the messaging status in each delivery process.
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Avaya CAG Information Development
Activating Internet Messaging
Overview of Activating Internet Messaging
There are important issues to consider before beginning to activate the Internet Messaging feature. Check the Planning and Security sections of Internet Messaging Concepts and confirm that these issues have been addressed.
The Internet Messaging feature is already installed when your new Avaya Intuity system arrives. However, a number of steps are required to have the feature work properly for your network and subscribers, including activating the feature, administering the Intuity AUDIX screens, and administering the Internet Messaging screens. After these steps are completed, subscribers can send and receive messages.
If you purchased an offer from Avaya, a consultant should have been scheduled in advance to assist with the activation. Contact your Avaya account representative.
This chapter describes information to gather and procedures to complete for the activation process, including:
Activation Package Contents
Internet Messaging Worksheets
Administering Intuity AUDIX for Internet Messaging
Using and Administering the Internet Messaging Feature
Activation Package Contents
When your new Avaya Intuity system arrives, the Internet Messaging software is already installed. Later, when you have the feature activated, additional materials are sent. Check the contents of the activation package.
Verify that it includes:
Internet Messaging site license
Avaya Voice Player — Two 3.5-inch diskettes, containing:
Microsoft Windows 16-bit Voice Player and Apple PowerMac Voice Player
Sun Solaris Voice Player
Note: Avaya Voice Players are also available from the Avaya website,
User template — 3.5-inch diskette
Note: English text of the user template is also available in Notifying Subscribers of Email Capability and Setup. User templates in English and 12 other languages is also available from the Intuity AUDIX Release 5.0 Documentation CD, in the lucntdoc\intuity\m5build\imia_txt directory.
Internet Messaging Worksheets
This section includes three worksheets that are used to record information you must have to activate Internet Messaging properly. Print these worksheets. As you complete a procedure, make a check mark in the " " column.
Intuity AUDIX Environment
The following table is a worksheet for recording the characteristics of the Intuity AUDIX environment.
Table: Intuity AUDIX Characteristics Determine: Comments
Whether at least two trusted servers are available and activated for Internet Messaging
Note: Additional trusted servers can be purchased through your Avaya account representative.
Names of the Internet Messaging trusted servers
Messaging: ______________________ (recommended: internet)
Administrative: ___________________ (recommended: internetd)
Passwords for the trusted servers
Messaging: ______________________
Administrative:____________________
If used, the Intuity AUDIX IMAPI password
Password: _______________________
Whether TCP/IP networking is activated on your Intuity AUDIX system
From the Avaya Intuity Main Menu select:
TCP/IP Administration
Network Addressing
Record the TCP/IP settings.
Whether at least 32 IMAPI sessions are activated and sufficient additional sessions are available to operate Internet Messaging
Note: This number must include sessions for subscribers who are logged into their mailboxes using Message Manager or a POP3 client through Internet Messaging.
From the Avaya Intuity Main Menu select:
Feature Options
Record the IMAPI and TTS settings.
Note: If you answered "No" to questions 5, 6, or 7, contact your Avaya account representative about upgrading the Intuity AUDIX configuration.
If you are implementing Text-to-Speech (TTS) capability through the telephone subscriber interface, whether at least two sessions are available and activated
What World Wide Web browsers and versions you are currently using for HTTP access
List the browsers:
LAN Environment
The following table is a worksheet for recording the characteristics of the LAN environment.
Table: LAN Characteristics Determine: Comments
Whether an Ethernet connection is available for the Intuity AUDIX on your LAN
The network interface type to be connected to the Intuity AUDIX
___Auto-Detect ___10/H ___10/F
___100/H ___100/F
Note: Check with the network administrator for this type.
Whether TCP/IP is currently running on your LAN
Whether a TCP/IP stack is running at the client workstation or on the email server
If a stack is not running, install one of these TCP/IP stacks:
TCP/IP-32 by Microsoft (Windows, Win'95, NT)
Chameleon Version 4.x by NetManage
OnNet Version 1.2 or greater by FTP Software
PC-NFS Pro by SunSoft
Lan WorkPlace/WorkGroup Version 4.2 or greater by Novell
Email Services Environment
The following table is a worksheet for recording the characteristics of the email services environment.
Table: Email Services Characteristics Determine: Comments
Whether the Intuity AUDIX server will be the primary mail server to send and receive mail
a. If not, what type of mail server will be used?
___Microsoft Exchange ___cc:Mail
___Novell Groupwise ___UNIX
___Netscape ___Other
b. If not, provide mail server information:
Mail gateway host name: __________________
Mail gateway IP address: ___________________
Whether POP3 clients will run on subscribers' workstations
What POP3 clients are used
Note: Microsoft Outlook requires a software patch to function as a POP3 client. The patch can be downloaded from Microsoft's web site at ___Microsoft Exchange 5.0
___Netscape Navigator 3.01
___Eudora 3.3
___cc:Mail 8.0
___Microsoft Outlook '97
___Outlook Express
___Novell GroupWise 5.2
___Other
Intuity AUDIX name
(must be unique):
This name should be the same as that used in the machine name field in AUDIX Administration and the Host Machine Name in Network Addressing. Confirm this name by following these steps starting at the Intuity AUDIX main menu:
AUDIX Administration
At the enter command: prompt, enter display machine.
Read the Machine Name field.
The name must be unique. It cannot start with a number and cannot contain any embedded spaces. For example, "denver_1" is allowed, but "denver 1" is not.
Intuity AUDIX IP address
Check with the PC or LAN administrator for this address. Use values that do not conflict with current assignments in other parts of the network.
Intuity AUDIX subnet mask:
The subnet mask is used to determine which bytes of the IP address specify the network and host addresses. The subnet mask is an optional field.
The default value might conflict with your LAN configuration. Check with your PC/LAN system administrator to ensure compatibility.
Leave the field blank if no subnet mask is used.
Default gateway IP address:
This address is only used if the network includes a gateway machine that serves to connect to addresses on other LANs. Leave this address blank if the Avaya Intuity system communicates only with other machines on the same LAN.
Local Domain Name:
DNS server IP addresses:
DNS Server-1 IP address: _______________________________
DNS Server-2 IP address (optional): _______________________________
DNS Server-3 IP address (optional): _______________________________
DNS Server-4 IP address (optional): _______________________________ Check with the PC or LAN administrator for this address. Use a value that does not conflict with current assignments in other parts of the network.
Whether you will distribute the Avaya Voice Player with the email autoresponder
Whether subscribers can download the Avaya Voice Player from a web page provided by the Intuity server
Administering Intuity AUDIX for Internet Messaging
This section describes how to administer the Internet Messaging server and the necessary fields in the Intuity AUDIX administration screens. The process consists of the following steps:
Confirm that the three Internet Messaging Worksheets have been completed.
Verify that TCP/IP networking is operating, or administer TCP/IP networking on the Intuity AUDIX server.
Set up IMAPI sessions for Internet Messaging server access to Intuity AUDIX.
Define two Internet Messaging trusted servers on the AUDIX server and administer access for them (including the surrounding security requirements).
Update the IMAPI password, if necessary. If any other trusted servers are set up, you must use the same IMAPI password in Internet Messaging.
If purchased, set up Text-to-Speech sessions.
Administering TCP/IP Networking on the Intuity AUDIX
TCP/IP is a set of protocols that links computers across a wide variety of networks. A TCP/IP connection to the AUDIX server is required for the Internet Messaging trusted servers to communicate with AUDIX. TCP/IP networking also is required for SMTP processing.
TCP/IP is administered once, regardless of how many applications on the Intuity AUDIX server require the TCP/IP addresses. TCP/IP administration must be completed if your Intuity AUDIX system uses Message Manager, trusted servers, or TCP/IP digital networking.
If your system does not already have TCP/IP administered, complete the steps in Setting Up a Network Interface Card and Changing TCP/IP Administration.
Setting Up IMAPI Sessions for Trusted Server Access
IMAPI is the software that allows access to Intuity AUDIX mailboxes. Whenever a trusted server accesses an AUDIX mailbox, it uses an IMAPI session. Depending on the Intuity AUDIX model you purchased, there can be up to 96 active sessions simultaneously. Some of these sessions must be set for trusted server use.
Both POP3 clients and Intuity Message Manager require an IMAPI session to access an Intuity AUDIX mailbox. These two programs use an IMAPI session for only a short time. This means that the administered sessions can be shared among a number of clients.
Use the following procedure to administer the maximum number of IMAPI sessions that the trusted servers can use simultaneously. It does not guarantee that an IMAPI session is available because all sessions might be in use. If sessions are denied, you may need to purchase more. Contact your Avaya account representative to determine the correct configuration.
To set IMAPI sessions for trusted servers:
Start at the Avaya Intuity Main Menu and select:
AUDIX Administration
The system displays the AUDIX Command Prompt Screen.
At the enter command: prompt, enter change system-parameters imapi-options
Note: Changes to fields on this screen directly influence how Internet Messaging operates. For more information about the related fields in Internet Messaging and implications of changes to the Intuity AUDIX fields, see Defining Two Internet Messaging Trusted Servers.
The system displays the System-Parameters IMAPI-Options Screen.
Set the Maximum Simultaneous Sessions: field to the same value as that in the Total Sessions Purchased: field.
In the Simultaneous Sessions Available for Trusted Server Access: field, enter a value that is 2 more than the current value. (For example, if the current value is 2, enter 4
The size of your platform determines the maximum value in this field. If you have a:
MAP/5P or MAP/40P, enter 4
MAP/100P, enter 6
Enter 5 in the IMAPI Session Timeout: field.
Enter 5 in the Trusted Server Session Timeout: field.
Enter y in the Message Transfer? field.
Press F3 (Enter) to save this information to the system database.
The cursor returns to the command line, and the system displays the following message:
Command Successfully Completed
Continue with the next section, Defining Two Internet Messaging Trusted Servers.
Defining Two Internet Messaging Trusted Servers
A trusted server is a software application in a domain outside of Intuity AUDIX. It has its own login and password that launches an IMAPI session to process information. Trusted servers provide an additional layer of security. The Internet Messaging software uses two separate trusted servers that must be defined in the Intuity AUDIX system.
Note: In this section, the first trusted server is referred to as the messaging server and the second trusted server as the administrative server.
This procedure sets a password that the trusted server must use to access the Intuity AUDIX system. A secondary layer of security sets a separate IMAPI password that the trusted server must use to invoke an IMAPI session. The use of this additional password is optional, but is strongly recommended. See Administering the IMAPI Password for more information.
Before You Begin
Before adding the Internet Messaging trusted servers to the system, find these two values on the Internet Messaging activation worksheet:
The TCP/IP address for the AUDIX server
Two Internet Messaging trusted server names
The server names are the default entries on the Internet Messaging Trusted Server Administration screen.
The messaging server name is part of the address of external, Internet-bound email sent by Intuity Message Manager users. Use a messaging server name that implies this destination.
Tip: Use the list machines and list trusted-servers commands to view all existing machines in your network.
If you use server names other than what is recommended, they must be unique, not only from each other, but from all other machine names in the network, including fax call delivery machines.
In addition, the server names must comply with the guidelines for naming machines. See digital networking administration for more information on naming conventions.
Note: Perform this procedure twice, first for the messaging server, and then for the administrative server.
Adding the Messaging Trusted Server
To add the messaging trusted server:
Start at the Avaya Intuity Main Menu and select:
AUDIX Administration
The system displays the AUDIX Command Prompt Screen.
At the enter command: prompt, enter add trusted-server
The system displays the Trusted-Server Profile Screen.
Note: Use the list trusted-servers and list machines commands to view existing names and make sure that you are not using a name that is already assigned.
In the Trusted-Server Name: field, enter the name from the worksheet for the messaging trusted server.
Enter an alphanumeric password from the worksheet that the trusted server must use to log in to the Intuity AUDIX server.
The password is displayed as you type. After saving the entries, the system displays asterisks (*) for security reasons in place of the password characters.
Record this password. It is entered in Internet Messaging on the Trusted Server Administration screen and must match exactly.
Enter the TCP/IP address of this Avaya Intuity system from the worksheet.
Enter Internet Messaging in the Service Name: field. Type exactly as it is listed here, including capitalization.
Both trusted servers use the same service name, which must be Internet Messaging. The field is case-sensitive; use upper-case and lower-case letters as displayed on the Intuity AUDIX.
Enter y in the Access to Cross-Domain Delivery? field.
Accept the default 1 for the Default Community Number field.
Press TAB to move through the Trusted Server ID: field. The next ID is generated for you.
Enter 10 in the Minutes of Inactivity Before Alarm: field.
Note: The entry in this field must be higher than the entry in the Check for new mail every field on the Internet Messaging Mail Options Screen. Otherwise, a major alarm is generated because it appears that Internet Messaging is not active.
Press F3 (Enter) to save the information in the system database.
The cursor returns to the command line, and the system displays the following message:
Command Successfully Completed
Continue with Adding the Administrative Trusted Server.
Adding the Administrative Trusted Server
To add the administrative trusted server:
At the enter command: prompt, enter add trusted-server
The system again displays the Trusted-Server Profile Screen.
In the Trusted-Server Name: field, enter a name from the worksheet for the administrative trusted server.
Note: Use the list trusted-servers and list machines commands to view existing names and make sure that you are not using a name that is already assigned.
Enter a password from the worksheet that the trusted server must use to log on to the AUDIX server.
The password is displayed as you type. After saving the entries, the system displays asterisks (*) for security reasons in place of the password characters.
Record this password. It is entered in Internet Messaging on the Trusted Server Administration screen and must match exactly.
Enter the TCP/IP address of this Avaya Intuity from the worksheet.
Enter Internet Messaging in the Service Name: field. Type exactly as it is listed here, including capitalization.
Both servers use the same service name, which must be Internet Messaging. The field is case-sensitive; use upper-case and lower-case letters as displayed on the Intuity AUDIX.
Enter n in the Access to Cross-Domain Delivery? field.
Accept the default 1 for the Default Community Number field.
Press TAB to move through the Trusted Server ID field. The next ID is generated for you.
Accept the default 0 in the Minutes of Inactivity Before Alarm: field.
Press F3 (Enter) to save the information in the system database.
The cursor returns to the command line, and the system displays the following message:
Command Successfully Completed
After adding both Internet Messaging trusted servers, check the worksheet to determine whether the IMAPI password will be used. If the IMAPI password:
will be used, then go to Administering the IMAPI Password.
will not be used, then go to Administering Text-to-Speech.
Administering the IMAPI Password
The IMAPI password provides an additional layer of security for use with trusted servers. The password is optional until it is administered for one trusted server. It is then required each time any trusted server requests a session with the Intuity AUDIX system. The password cannot exceed 8 alphanumeric characters.
Note: Since trusted servers are used by many Intuity AUDIX features, this password might already be established.
If you want to use the IMAPI password, but it has been forgotten, you must change the password. If the password is changed, be certain that all uses of the password are updated to incorporate this change. Otherwise, all other features that use the IMAPI password stop working. A 7716 major alarm is generated, which requires that remote services call the Intuity AUDIX to clear the alarm.
Determine whether the IMAPI password must be added or changed. If it:
need not be added or changed, then exit Intuity AUDIX administration and go to Administering Internet Messaging.
needs to be added or changed, then complete the following steps:
From the Avaya Intuity main menu, select AUDIX Administration.
The system displays the AUDIX Command Prompt Screen.
At the command prompt: enter change imapi
The system displays the change imapi-password screen.
Enter the existing password in the current password field.
Enter the new password in the new password field.
Press F3 (Enter) to save the change.
Enter exit at the command prompt to leave the AUDIX Administration screen.
Continue to Administering Text-to-Speech.
Administering Text-to-Speech
If you plan to enable the use of Text-to-Speech (TTS) through the telephone user interface (TUI), TTS sessions must be purchased and activated. Schedule the purchase and activation with your Avaya account representative.
To administer text-to-speech:
Log in to the Avaya Intuity system using the sa login.
Start at the Avaya Intuity Main Menu and select:
Feature Options
The system displays the Feature Options Window.
On the Feature Options Window, verify that the Text-to-Speech Sessions line in the Current column has a value of 1 or more.
Press F6 (CANCEL) to return to the Avaya Intuity Main Menu.
At the Avaya Intuity Main Menu, select:
AUDIX Administration
The system displays the AUDIX Command Prompt Screen.
At the enter command: prompt, enter change system-parameters features
The system displays the System-Parameters Features screen, page 1.
Press F7 (Nextpage).
The system displays the System-Parameters Features Screen, Page 2.
Press TAB until the cursor is in the Text to Speech Conversion: field.
Press F6 (Choices) to display the choices for this field.
Select headers-and-bodies and then press F3 (Enter) to select this option.
The text-to-speech feature checks this field to determine what is read to the listener. Selecting the headers-and-bodies option means both the body and heading information of an email message is read.
Press F1 (Cancel) to exit the System-Parameters Features screen and then type exit or another administrative command at the enter command: prompt.
Continue to Using and Administering the Internet Messaging Feature.
Using and Administering the Internet Messaging Feature
Once the trusted servers are administered on the Intuity AUDIX system, you can complete the initial administration in the Internet Messaging screens. At the minimum, this administration includes:
Defining the local domain name and DNS servers or, if used, the mail gateway.
Entering the trusted server names and passwords. If used, enter the IMAPI password.
Entering the postmaster extension to which status messages will be sent.
Administering any other desired options, such as POP3 access, voice player through the Autoresponder, etc.
Since Internet Messaging presents a different interface than the other Intuity AUDIX screens, this section includes a description of and procedures for using this new interface. After you know how to use the interface, you can administer the Internet Messaging feature for sending and receiving messages on the Avaya Intuity system. The topics in this section include:
Using the Graphic or Console Interfaces
Administering Internet Messaging
Testing the Operation of Internet Messaging
Using the Graphic or Console Interfaces
Although it is possible to administer Internet Messaging through the Intuity AUDIX system console, a simpler graphical interface has been developed for you to use with an increasingly popular tool, the World Wide Web browser. This interface gives the following additional capabilities:
A common interface, regardless of operating system
Remote access from any location using a telephone line, a modem, and an Internet connection
Graphical displays of data that show relationships between variables that cannot be derived through a textual interface
Electronic links to and from additional screens or useful locations
Context-sensitive help, with online procedures and troubleshooting steps
The following browsers are known to function properly for Internet Messaging administration:
For Microsoft Windows-based systems, Netscape Navigator 3.01 or Communicator 4.04, or Microsoft Internet Explorer 3.0 or 4.0
For Apple PowerMac-based systems, Netscape Navigator 3.01 or Communicator 4.04
For Sun Solaris-based systems, Netscape Navigator 3.01 or 4.03
For an example of the graphic interface, see the Trusted Server Administration Screen.
To administer Internet Messaging using the console with a textual interface, see Displaying the Console Text Interface Screens.
Displaying the Graphic Interface Screens
To display the Internet Messaging screens:
Open your internet browser program.
Enter the Avaya Intuity's URL by entering the system's address in this format: where machine is your system's machine name in Intuity AUDIX and domain is your company's selected domain name. The domain name is determined by your company's network administrator or the internet service provider (ISP).
When the URL is validated and sent, the system displays the Intuity AUDIX HTTP Main Menu Login screen.
Enter the same login and password as you would use at the Intuity AUDIX console login.
When the login information is validated and accepted, the system displays the Intuity AUDIX HTTP Main Menu.
Select:
Internet Messaging
The system displays the Internet Messaging Main Menu Screen.
Select any of the Administration, Maintenance, or Help menu items.
Navigation
Hypertext links simplify Internet Messaging navigation. Clicking one of these buttons displays or takes you to a different window:
Floating Menu
Displays the main menu in a separate, movable window. Selections from this menu are displayed in the main browser window.
Previous
Takes the main browser window to the prior logical screen for administration or maintenance.
Next
Takes the main browser window to the next logical screen for administration or maintenance.
The Avaya logo
Takes you to the Internet Messaging main menu.
Buttons
Clicking one of these buttons or links takes an action:
Question mark buttons (?)
Displays context-sensitive help for each field.
Submit
Must be clicked to send field changes to the server. Otherwise, server files are not updated.
Help
Displays an overview description for the screen's contents. Field-specific information follows the overview. Links to procedural and troubleshooting help also are provided under this button.
Reset
Reads the existing file contents and refreshes the fields with that data. Unsaved entries are lost.
Add
Found only on the Restrictions and Miscellaneous screens. Adds a list item.
Delete
Found only on the Restrictions and Miscellaneous screens. Removes a list item.
Apply Changes
Found only on the Restrict Administration by Machine screen. Restarts the email server so that the updated list is used immediately. Does not affect the Intuity AUDIX server.
Displaying the Console Text Interface Screens
If a compatible graphical browser is not available or if you prefer to work at the system console, you may use a text-only version of the Internet Messaging screens.
To use a text-only version of the Internet Messaging screens:
Start at the Avaya Intuity Main Menu and select:
Internet Messaging Administration
The system displays the Internet Messaging main menu in text form.
Press TAB to highlight one of the menu options, then press ENTER.
The system displays a screen similar to the Trusted Server Administration Screen, Text Version.
Press F1 (List).
The system lists the navigational keys for the textual interface.
Administering Internet Messaging
Administration changes on the Internet Messaging screens are required so that the system operates properly in your location. After becoming familiar with the operation of Internet Messaging and the type of traffic your subscribers generate, you can use these screens to improve the management of the feature's operation.
To administer Internet Messaging:
Open your internet browser program.
Enter the Avaya Intuity's URL by entering the system's address in this format: where machine is your system's machine name in Intuity AUDIX and domain is your company's selected domain name. The domain name is determined by your company's network administrator or the internet service provider (ISP).
When the URL is validated and sent, the system displays the Intuity AUDIX HTTP Main Menu Login screen.
Enter the same login and password as you would use at the Intuity AUDIX console login.
When the login information is validated and accepted, the system displays the Intuity AUDIX HTTP Main Menu.
Select:
Internet Messaging
The system displays the Internet Messaging Main Menu Screen.
On the Internet Messaging main menu, under Administration, click the TCP/IP Networking Administration menu option.
The system displays the TCP/IP Networking Administration Screen.
In the Local Domain Name: field, enter the local domain name from the worksheets.
Note: The local domain name field name is displayed in bold characters, which means that it is a required field. Internet Messaging will not function properly until required fields and fields with defaults have correct entries.
Complete at least one of the following fields:
Mail Gateway Machine Name:
Mail Gateway IP Address:
DNS Servers, DNS-1:
Note: Internet Messaging places default values in many fields to simplify initial setup. As usage patterns become clear, you can adjust the fields that have defaults to the most appropriate value.
Click Submit and then Next.
The system displays the Trusted Server Administration Screen.
The entries on this screen must match the Intuity AUDIX entries on the Trusted-Server Profile screen.
In the Name: fields, enter the trusted server names for the Messaging Server and the Administrative Server from the worksheets.
In the Password: fields, enter the trusted server passwords for the Messaging Server and the Administrative Server from the worksheets.
If the passwords were previously entered, the fields contain asterisks (**).
In the IMAPI Password for both servers: field, enter the IMAPI password (if used) from the worksheets.
At the bottom of the screen, click Submit and then Next.
The system displays the General Options and Settings screen.
Check the contents of each field for the correct entry.
Leave the values on this screen unchanged unless the traffic volume, subscriber requests, or other system requirements dictate otherwise.
Note: The default value for the Text component character set: field is iso-8859-1. Changing this option to anything other than the default affects other Intuity AUDIX features. For more information, click the Help button.
If you are enabling POP3 access, check Yes in the POP3 enabled? field.
Security Risk!
If you enable POP3 message access, password integrity is compromised during each login. Therefore, Avaya recommends that you administer the access for use only behind a corporate firewall, and that you disable mailbox access from outside the firewall. See Security for more information.
If this field is enabled, Avaya is not responsible for any theft of service that may result.
At the bottom of the screen, click Submit and then Next.
The system displays the Mail Options Screen.
In the Postmaster Extension field, enter the extension number of the person who can respond to status messages for Internet Messaging. If the Postmaster does not have an AUDIX mailbox, create one. See Adding, Changing, and Removing Subscribers for more information.
Initially, a large number of status messages might be sent to the Postmaster. However, after the system is functioning properly, messages should decrease dramatically.
At the bottom of the screen, click Submit and then Next.
The system displays the Restrictions and Miscellaneous menu.
Click the Auto-Respond Mailbox Administration menu option.
The system displays the Auto-Respond Mailbox Administration screen.
Select either Enabled or Disabled for each player.
On the Auto-Respond Mailbox Administration screen, note the Auto-Respond Mailbox address and the Access to the Voice Player Delivery form address. You'll need these addresses to customize the user template in Informing Subscribers of Email Capability and Setup.
Administer any remaining fields that may be required for your system by continuing through the rest of the Administration screens. Click Next at the bottom of each page or return to the menus as needed.
Continue to Testing the Operation of Internet Messaging.
Testing the Operation of Internet Messaging
After Intuity AUDIX and Internet Messaging are administered, run the following tests to confirm that all network connections are established and that the system is operating properly.
On the Internet Messaging main menu, under Maintenance, click the System Control & System Status menu option.
The system displays the System Control & System Status screen.
Check the Internet Messaging status: field. The status should be Running.
Click the Next button at the bottom of the screen.
The system displays the Tests menu.
Note: For an explanation of how to run the test or of the test results, click the Help button at the bottom of each Internet Messaging screen.
Run the Ping test for all of the network routers, Intuity AUDIX, and mail gateway. Test each host name or IP address.
This test checks whether this and another system have physical connectivity and that each interface is running.
Run the Name Server Lookup test for the Intuity AUDIX and mail gateway. Test each host name or IP address. Use the name format of hostname.domain. For example, use the name intuity.dr.avaya.com, not just intuity.
This test determines whether a system can be looked up through the domain name servers assigned on the TCP/IP Networking screen. If domains can be looked up, messages can be delivered to them.
Run the SMTP Connection test for the Intuity AUDIX and mail gateway. Test each host name or IP address.
This test validates the mail protocol connection between this Intuity AUDIX and another machine.
Run the POP3 Connection test for the Intuity AUDIX. Test each host name or IP address.
This test calls a network host using TCP/IP to determine whether the host's POP3 interface is running. If the connection works, POP3 communication through Internet Messaging is working.
Run the Mail Delivery test for a known Intuity AUDIX extension and password, and a valid email address.
This test validates whether the mail system is functioning by sending a message through the Intuity AUDIX system to an existing extension. Go to the extension and verify that the test message was delivered.
Return to the Internet Messaging main menu and click the Internet Messaging Logs menu option.
The system displays the Log selection icons and the Admin/Events Log.
Check each log for the messaging status in each delivery process.
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