Hello, we receive daily emails from a vendor and a few wks ago it starting coming in as blank. At least I thought it was blank. It wasn't until we went to forward it that the text displays. I can see the email contents when I go to reply to it also. When I click on View on the toolbar the dot is next to Plain Text although both Plain Text and HTML are grayed out. I've tried changing my default read view to both Plain and HTML but it doesn't help. I contacted the vendor and they say they haven't changed anything and I contacted the guy that supports Groupwise onsite and he said they haven't changed anything. Somebody changed something!! Has anyone had this problem and can you help me? Thanks in advance.
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email does not display until you forward or reply to it
- Thread starter Pat1020
- Start date
You say that you have set "Default Read View" to HTML under
Tools\Options\Enviornment\Views? Did you also select "Use default views for reading"? Also is the message your trying to view Text only? Or is it in HTML format? Sorry for so many questions but selecting HTML under the read and view sections in the Enviornment (along with use default views for reading) has always corrected the problem for my clients.
As a second thought, someone (like an Sys Admin) could have disabled HTML Views @ one of three levels. Those levels are Domain, PostOffice, or Individual User(s). This seems more likely after re-reading your post.
FarOut
V-Peace-V
Tools\Options\Enviornment\Views? Did you also select "Use default views for reading"? Also is the message your trying to view Text only? Or is it in HTML format? Sorry for so many questions but selecting HTML under the read and view sections in the Enviornment (along with use default views for reading) has always corrected the problem for my clients.
As a second thought, someone (like an Sys Admin) could have disabled HTML Views @ one of three levels. Those levels are Domain, PostOffice, or Individual User(s). This seems more likely after re-reading your post.
FarOut
V-Peace-V
- Thread starter
- #3
My test have shown that disabling HTML view will still allow me to read text messages. And even HTML's that have text within them. Have you tried logging into another PC and seeing if the problem follows you or stays with your PC?
FarOut
V-Peace-V
FarOut
V-Peace-V
- Thread starter
- #5
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