Email arrives but not in the inbox?

[buzzlight]

I have a weird problem that has been driving me crazy..! On 3 clients using outlook2000 and exchange 5.5 the email arrives (inbound) but does not appear in the inbox until you click on another folder, I have checked all the settings and they seem to match all other users?

 

[brontosaurus]

have you tried recreating their profile? does this occur on any machine that you open their mailboxes on?

 

[pluggedin]

Are you getting any errors in the event log, specifically MTA or RPC communications errors? I'm getting the same thing with a test client that is on `server b' receiving messages from clients on `servder a'. I'm also getting event log ID's 289 and 9318. Knowledge base really has nothing that matches the circumstances, and this started after installation of SP4.

 

[SeanRinVA]

It almost sounds like you (they) have their mail being delivered to a PST. Did you check into that?

 

[GreenTeeth]

if you have windows 98:

Tools - Services - Delivery Tab - and make sure it is going to the mailbox, not personal folders.

on an XP, it is slightly different:

Tools - Email accounts - view or change existing account - next - ant bottom of box, is where your mail si coming in, again, make sure that it is going to the mailbox, not personal folders or anything else.

Hope this helps.

 

[zoeythecat]

Also make sure there are no rules set on the client computers that this is happening to.