Email alerts not working

[mritchie]

We're running BAB901 (build 2020) on Windows 2003 Server. The Alert Manager is version 7 (build 684). We can not get email alerts from within Brightstor to work via either exchange/mapi or smtp. Other alerting via event log for example seems to work ok.

If we try smtp alert, configured from within Alert Manager, this seems ok. When we config the email alert within Brightstor manager, it fails..

When we try smtp, we dont receive any email alert, nor can we find any error message. We have tried sending to several different smtp addresses at various mail servers.

We are presuming that Brightstor has its own smtp server built into the product, as the smtp email alert config does not ask for a smtp server ip address.

When we try via outlook/mapi, BAB console crashes and closes itself when we select email..server..and select a profile and enter the password for the profile. The profile is valid and outlook is communicating with exchange ok.

Has anyone experienced this problem.??? Any thoughts out there..??? Are we simply experiencing BAB problems/bugs with Windows 2003..??

Regards,

Mark R.

 

[PBAILEY]

Version 7 of Alert should give you the option by Right clicking on SMTP and modifying the SMTP settings to include the address of your SMTP server.

Hope this helps.