bankingguy
IS-IT--Management
is there a way in cm and cms that can trigger an email alert telling that the agent is logged-out.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Email alert when agent got logout of cm
- Thread starter bankingguy
- Start date
- Status
you can using TSAPI programming to achieve this. For example, monitor the agent hunt group extension using TSAPI, there are TSAPI events for agent login and logoff. When you received the agent logoff event, then trigger the email notification.
- Status
Similar threads
- Question