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Email alert when agent got logout of cm

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bankingguy

bankingguy

IS-IT--Management
Nov 26, 2017
129
SG
is there a way in cm and cms that can trigger an email alert telling that the agent is logged-out.
 
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you can using TSAPI programming to achieve this. For example, monitor the agent hunt group extension using TSAPI, there are TSAPI events for agent login and logoff. When you received the agent logoff event, then trigger the email notification.
 
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