Electra Elite IPK

[carterj]

I am trying to figure out how to get the red light to stop blinking on a phone. The phone has been programmed for a new user to include voice mail, security codes, etc. However, the red light continues to blink although there is not a message in voicemail. Any ideas?

Thank you...

 

[smoom]

A red light could indicate a call back request. From the phone pickup the handset and press #, if it calls another extension make sure it gets answered, then hang up. At this point the light should go out.

 

[carterj]

I tried it on the employees phone, however after I pressed the # sign it wanted the security code. The employee has left for the day so I will try it again tomorrow.

Thank you...

 

[MrComputerTelephony]

Is there a DSS at the receptionist?....Is the DSS key for him lit? If so,press the MSG key on the DSS/BLF and his DSS key (to cancel MSG blinking on his phone)...hope this helps..

 

[smoom]

If the light was set at the DSS the MW light will blink green. Most likely he has a call back request set. If pressing the # key only calls voicemail then his voicemail has set the call back. I would try pressing speaker, # wait till voicemail answers then hang up. I would do this several times in case multiple attempts were set. After this I would completely reboot the system.