ECHO ON NEW PRI + TARGET LINE ISSUE........

[dcommusa]

Just installed a new PRI on a BCM 400 3.7.
The customer is complaining of echoing on in/out bound calls.
Not on all calls....
Any ideas???

Also-we converted from analog lines to did on pri.
With the analog lines the customer was use to putting the call on hold-and who ever had the appearence of that line could pick-up the call.
Now with pri/did/target line who ever answers the line and puts it on hold-it is only on hold on the phone where it was answered.
The problem is they now have to park the call & page vs. simply putting the call on hold.
Any ideas-SWCA?etc...

Thank you

 

[MagnaRGP]

If they insist on reverting to the old way, put an appear only on every set of the target line that you want them to be able to use the old method.

I love a customer who buys a new system for $XX,XXX and then complains "...that's not how we USED to do it..."

My answer. New system, new methods. You once had to learn how to use the old system, you can learn how to use the new system.

 

[DigitelD]

You can't sqaure the system with a PRI but you can use SWCA. We have a couple customers who were the same way and we use SWCA for them and they are happy.

SHK Certified (School of Hard Knocks)

 

[TWISTEDAPP]

Did you get rid of the echo and if so how? I have the same problem.