Ecas report 2

[papagigo1]

I've had an ecas Call Accounting computor attached to my CM 3.0 for some time now but haven't pulled a report since 05!
I have been asked to find out what calls came in and went out last April 11th between 10am and 12pm on two extensions only.
Can someone give me a hand pulling this report?

Thanks in advance,

Mike

 

[SF0751]

What version of eCAS are you running?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[cellrebral]

This is how I do it on eCas version 3.1.071.4c.
Click on Create/Run reports, then choose Call Search report. For date criteria, put in the dates and times you want to search. Then under Call Record criteria enter the extensions you want information on in the Extension Used box, you can enter multiple extensions if you separate them with a semi-colon, or you can just run the report for each extension. You can fine tune the information you want in the report by clicking on Details to include in Report and adding and removing the selected fields.

 

[papagigo1]

Susan,

The ecas is a 3.0.060.23F

Thanks for the help,

Mike

 

[papagigo1]

Cellrebral,

I ran a report using your instructions(thank you for that!) but it shows no information, not even on the manager's Report.
I'm attached to the LAN but it looks like a CDR output trouble now.
How can I tell if the switch is putting out the information?

Mike

 

[SF0751]

From the main eCAS menu, select "Processing" and "Call Processing Status" and make sure that both the Collection Status and the Rating Status is enabled, and that the date/time of the last rated call is recent.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[papagigo1]

Thank you both, I got it !

Mike

 

[papagigo1]

Hey Susan,

I have one E-cas box with no tabs on the home page when I login for "processing" or "call processing"?
Is there more than one login and password?

Mike

 

[SF0751]

Yes, you can set up multiple logons and restrict what they are allowed to view. The logon ID of "admin" is the default ID.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[papagigo1]

Thanks to all for the infor and tips!

Susan, I didn't have the right login, so I couldn't see the extra tabs for "processing" or "call processing".

Got it now !!